Hardship and Supporting Vulnerable Debtors in Australia
11 February 2026
Financial hardship and vulnerability are central concerns for credit and debt professionals across Australia. A growing number of consumers and small businesses are facing financial stress due to cost-of-living pressures, health events, unemployment, and other unforeseen circumstances.
Tackling Play Poverty: How Businesses Can Help Bring Back Australia’s Summer of Sport
26 November 2025
AICM has stood proud with Good360 Australia as our charity partner for 2025. This partnership holds special meaning as both Good360 and AICM’s Women in Credit (WINC) initiative celebrated 10 years of making meaningful impact. Together, we share a commitment to supporting Australian families, promoting social responsibility, and empowering business leaders to create positive change.
Risks mounting in Australia’s road transport sector: One in 12 operators close in past 12 months
26 November 2025
The resilience of the Australian road transport sector is currently being tested like never before. After suppressed insolvency rates during the COVID-19 support period, business failures have accelerated across FY26 with one in 12 businesses (8.46%) closing in the past 12 months.
Tranche 2, KYC/AML and Onboarding: What Credit Managers Can Do Now
25 November 2025
Neill Borg MICM from Credisense shares his learnings from hosting the AICM Webinar: Know Your Customer & Anti Money Laundering Best Practice: Strengthening Credit Risk and Fraud Prevention
It’s time to rethink the risk: What the data really says about BNPL customers
25 November 2025
Buy Now Pay Later’s (BNPL) moment in the sun is not over, on the contrary in fact. Klarna’s debut on the New York stock exchange saw the Swedish firm’s share price surge more than 30 per cent and since BNPL regulation came into effect in Australia back in June, we’ve seen a fivefold increase in weekly new to bureau BNPL enquiries.
Business Loans Are Up, but So Are Late Payments and Credit Shopping
28 October 2025
While credit demand remains strong, particularly in the business loan sector, a closer look at the data reveals underlying strains that are impacting cash flow and creditworthiness.
Identify and manage individuals experiencing hardship
24 February 2026
This course covers the content for the unit of competency FNSMCA413 - Identify and manage individuals experiencing hardship which forms part of your studies for the FNS40122 Certificate IV in Credit Management and Certificate III in Mercantile Agents qualification.
AICM Webinar - Walking in Their Shoes: How Understanding Financial Counselling Improves Credit Outcomes
25 February 2026
Credit teams are facing an increasing number of complex customer situations. Behind many of these cases is a Financial Counsellor (FC) working to stabilise the customer and help them engage with creditors.
This webinar gives credit professionals a practical view of how financial counsellors operate and shows how partnering with them can lead to quicker resolutions.
This course has been developed to provide a sound foundation for the operation of trusts from the viewpoint of a credit provider and built around certain due diligence points when extending credit and trading with trusts. It will provide detailed information on understanding the reasons behind why a trust would be created and in what circumstances would be suitable to have a trust structure in place.
Step into 2026 with Australia’s most influential credit event. The Division Conference Series brings together professionals from every corner of the industry for a program designed to energise, inspire, and equip you with practical strategies.
Step into 2026 with Australia’s most influential credit event. The Division Conference Series brings together professionals from every corner of the industry for a program designed to energise, inspire, and equip you with practical strategies.
The Certified Credit Executive program is an award recognising current knowledge and practice in the credit industry and is the AICM’s commitment to maintaining professional excellence in the field of credit management.
This course covers the content for the unit of competency FNSCRD415 - Manage overdue customer accounts which forms part of the FNS40122 Certificate IV in Credit Management qualification.
Step into 2026 with Australia’s most influential credit event. The Division Conference Series brings together professionals from every corner of the industry for a program designed to energise, inspire, and equip you with practical strategies.
Finance Professional Services
Full time, continuing position
Base salary will be in the range $104,616 - $113,920 + 17% Superannuation (HEW Level 7)
Based at our St Lucia location
About This Opportunity
The Credit Services Team Leader is responsible for the efficient leadership and delivery of credit risk and compliance services across a broad range of financial activities. This role plays a key part in driving team performance through hands-on management and coaching, while operating in a complex business model and effectively developing and maintaining stakeholder relationships to improve collection outcomes. You’ll join a collaborative, service-focused team aligned to all of the UQ values, including excellence, creativity, truth, respect and inclusivity, integrity and courage.
Key responsibilities will include:
Leading, coaching and developing team members to achieve high performance.
Managing debtor accounts and collections progress, ensuring compliance with policies and minimising bad debt.
Preparing analysis and reports on outstanding debts and high-risk exposures for senior management.
Building strong relationships with stakeholder
Senior Credit Controller - Full time
Applications close: 19 February 2026
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
The AICM Job board is the place to find experienced credit professionals to join your team but if you're looking for the next generation who aren’t aware of what a great career credit is yet our Traineeship program in collaboration with Maxima could be an efficient way to find new talent and upskill them with AICM training.
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