AICM National Conference 2017VedaAustralMercantile
Time
Topic
Description
Speakers

9.00 - 9.45am

Insights into SME strengths and  challenges

  • What the SME space means to Australia
  • What support do they need

Kate Carnell
Australian Small Business and Family Ombudsman

9.45 - 10.45am

ATO update on disclosure of tax debt and phoenix activity

  • Understand the process behind the disclosure of tax debt
  • What the disclosure will mean to risk decisions
  • Updates of actions to limit illegal phoenix activity

Senior ATO Officer

10.45am - 11.15am
Morning Tea

 

START OF CONCURRENT SESSIONS

(Choose one of the following options)

 

Time
Topic
Description
Speakers
11.15am - 12.00pm

Tough Collections

Your top customers can dramatically impact your collections results but it is a delicate balance to keep their business and enforce your payment times. This panel will look at how several companies have achieved this.

Nick Pilavidis MICM CCE
CEO | AICM

Vaios Kortikis MICM CCE
National Credit Manager | Arrium Steel

Justin Randal MICM
National Credit Manager | Metcash Trading Ltd

  •  

Latest developments in PPSA: It all helps or does it?

  • Getting registrations right
  • Enforcing rights in insolvency
  • Legislation reviews and potential change
  • Other tips and tricks

Kim Powell MICM
Director | EDX (part of Equifax)

12.00pm - 12.45pm

How to encourage payment without the baseball bat

  • Partnering with your debt collector for effect
  • Letters from lawyers and debt collectors are effective but can be costly if not used effectively

Mark Logue
Joint Managing Director | AMPAC Debt Recovery Pty Ltd

Sue Day MICM CCE
National Credit Manager | Manassen Foods

Soft skills for hard collections

Getting the best result from debtors and your collections team requires technical and interpersonal skills, this session will look at how results can be improved through engagement skills within the technical framework of a collections team

Cynthia Thomas
National Sales Manager | Austral Mercantile Collections Pty Ltd

Amanda Logan-Halaj
National Insurance Recoveries Manager | Austral Mercantile Collections Pty Ltd

 

END OF CONCURRENT SESSIONS

 

12.45am - 2.00pm
Lunch
TIME
TOPIC
DESCRIPTION
Speaker
2.00pm - 3.00pm

Resilience

“At the heart of Resilience is the ability to manage emotions, and to respect the intricate relationship between how we feel, what we think, and how we behave. This is especially true in times of rapid change or stress. Never before has emotional management of a team been more important in order to ensure the happiness of the people who create the pulse of an organisation.”

Robbie Mack
CEO (Chief Energy Officer) | Heartbeatz

3.00 - 4.00pm 

Conference Closing and Prize Draw 

 

END OF CONFERENCE

 

Download PDF program

Note: the PDF program is current as at 31 July 2017 and does not reflect many changes and additions made to the online program.