The AICM “Pinnacle” Awards recognise the leading performers in our industry throughout the year.

The awards are presented at gala End of Year Awards dinners in Adelaide, Brisbane, Melbourne, Perth and Sydney, 

Click on the state below to vote!

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Click your state below to find out when the next Pinnacle Awards event is on in your region.




Credit Manager of the Year 


Examples of relevant job titles – Credit Manager, National Credit Manager, Accounts Receivable Manager, Shared Services Manager, Revenue and Billing Manager.


The nomination should demonstrate:

-          Management of a full function credit operation.

-          Leadership ability within the credit function.

-          Strategic and business focus

-          Engagement with the broader business.

-          Strong ability to lead a credit team including training, development and support for all members.

-          Sustained improved performance across key credit functions such as DSO,   Collections or other metrics and achievements which have benefited the company.


Credit Supervisor of the Year


Examples of relevant job titles - Credit Supervisor, Credit Manager (small team or reporting to National Credit Manager), Accounts Receivable Supervisor, Collections Supervisor.

The nomination should demonstrate:

-          Supervision of 2 or more team members

-          The introduction of innovative approaches that  improved efficiency and/or customer satisfaction

-          Team building and/or development initiatives that further the discipline of credit management.

-          Personal growth and development

-          Adoption of new systems or practices that have achieved demonstrable benefit


Senior Credit Officer of the Year


Examples of relevant job titles - Credit Officer, Credit Administrator, A/R Officer, Billings Officer, Major Accounts Collections Officer, Loss Recoveries Officer, Credit Acceptance Officer

The nomination should demonstrate:

-          Consistently met or exceeded challenging objectives to ensure the highest quality of provision of credit management services

-          Demonstrated a quality approach through personal values and working practices

-          Remained engaging and inspiring to both peers and colleagues.

Legal Representative of the Year


Examples of relevant roles – Internal or external lawyers who liase with a credit team on legal matters including initiating legal recoveries, defence of preference claims, reviewing Terms and Conditions or other legal advice and services.

The nomination should demonstrate:

-          Provided legal support in a timely, clear and efficient manner.

-          Reliably supports the credit function with pragmatic and useful legal advice.

-          Achieved results through innovative solutions and/or specialist knowledge.

-          Utilised understanding of client for positive outcome

-          Engagement with client and Credit Industry

External Collections / Mercantile of the Year


Examples of relevant roles – Individuals representing external mercantile agent firms who undertake recovery action up to but not including legal action. This can include executive through to operational staff with the focus being on those with direct relationships/contacts with the client

The nomination should demonstrate:

-          Long term, consistent efforts to support the business need.

-          Efficient recovery and returns.

-          Excellence in reporting and clear communication.

-          Demonstrated best practice and ethical processes.

-          Demonstrated training and upskilling of staff

-          Engagement with client and Credit Industry


Recruitment Consultant of the Year


Examples of relevant roles – Internal or External recruitment professionals that assist in the recruitment of credit professionals.

The nomination should demonstrate:

-           A commitment to continuous professional development by providing time, resources and on-going support to credit professionals 

-          Evidence of how recruitment services provided have benefited customer organisations and individuals

-          Commitment to client

-          Engagement with client and Credit Industry


Consultant of the Year e.g. Representatives or BDM's


This award is open to any individual that provides a service to a credit operation that is not covered by other awards. This could include but not limited to Credit Reporting, Technology, software, specialist advise/consulting, payment services.

The nomination should demonstrate:

-          A commitment to continuous professional development by providing time, resources and on-going support to credit professionals 

-          Evidence of how their services have benefited customer organizations and individuals

-          Provision of support in a timely, clear and efficient manner.

-          Engagement with client and Credit Industry

The High Five! Award


Tell us about a situation in a credit operation that credit professionals will high five you for.

This could be something that will make any one laugh or something only a credit professional will understand.


Nominations & Voting
1. The nominee must agree to be nominated for the award – prior to nomination - we will ask for the contact details of those nominated to confirm.
2. Nominations will be accepted via the survey or via direct email to
3. Membership of the AICM is not a requirement to nominate, be nominated or vote.
4. A valid nomination must include the full name, title and contact details of the nominee, as well as a brief description / reason for the nomination. Any nomination not complying with these requirements may not be considered for an award.
5. Nominations will close 23rd October 2018.
6. Voting in each category will conclude 5pm 14th November
7. Award winners will be announced on the night and must be present at the Awards Function to receive their award.

Award judging and criteria

Finalists will be selected by the state Councils of the AICM. Finalist selections are at the absolute discretion of the Council.

The winner in each category will be based on the scoring of the nomination and the number of votes received. The Scoring of the nomination is the most significant factor (over 90% of the final score) however the public voting will provide an x-factor so make sure you vote for the finalist you think deserves the award.

Guidance on nominations
The nomination details will be used to select the finalists, judging and public voting. We encourage you to include sufficient information to justify their nomination. Written in an easily digestible way for public voting. This could include their strengths, achievements, other awards and testimonials.

Congratulations to the 2017 Award Winners

  NSW Vic/Tas Qld
 Credit Manager   Heather Spring, Manpower Group  Stacey Feaver, Silverchef  Julie McNamara, Boom Logisitcs
 Credit Supervisor  Neda Canak, Transurban  Kate Baker, Urbis  Greg Kotzadamis, University of Qld
 Senior Credit Officer   Robyn Whitehouse, Ecolab  Gabrielle Forte, Australia Post  Emma Purcival, Vinidex Pty Ltd
 Legal Representative    Chris Swanson, Swanson & Symons    Rebecca Fahey, Smith Leonard Fahey Lawyers  Mark Harley, Boss Lawyers
 External Collections   Chris Hayes, Elite Collections  Jeanne McArthur, McArthur Specialist Commercial Recoveries    Dale Hannan, National Collection Services  
 Recruitment  Yseult D’Estelle Roe, Accountability    Artemis Vrionis, Sharp & Carter  Lucinda Bell, Randstad
 Consultant   Matt Jackson, Creditorwatch  Prudence Chang, NCI  Nicole Yeong, Rodgers Reidy
 High Five  Sev Indrele, Orange Hire  Australia Post National Legal Recovery Team  Toni Sawyer








Credit Manager/ Supervisor of the Year – Lisa Marr, Instant Waste Management
Credit Service Provider – Natalie Walker, Blitz Credit Management