Collection Telephone Techniques

Overview and Learning outcomes

Credit is more available today than ever before with a variety of purposes and accessible from a range of organisations. This can be a personal or business loan from a bank, a home loan from a credit union, purchase and cash advanced on a credit card from credit card companies, or a car and/or other loans from specialist loan agencies. Also there is the important dimension to business credit also known as trade &/or commercial credit.

With the wide availability of credit comes the risk that the credit provided will not be returned and promised payments will not be made. This course explores the skills and knowledge needed to correctly initiate and complete the management of customer accounts which have outstanding payments.  

 

Event Details

  • Date
  • 08 April 2016
  • Address
  • QLD
  • Venue
  • Tattersalls Club Brisbane
  • Time
  • 9.00am - 4.30pm
  • Cost
  • AICM Member = $750.00
    Non-Member = $930.00
  • CCE Points
  • 1

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