Manage Team and People Performance

Overview and learning outcomes:

Managing people well is essential to the role of a successful manager. The role of a manager includes developing job descriptions that set performance standards that meet organisational goals.

Key performance indicators should be developed with your staff to ensure that they are achievable and that you have the opportunity to identify any training and development needs that staff may need to ensure they are able to meet those standards.

An area that many managers feel less than confident in is counselling poor performance in staff. 

Participants will gain useful insights into this important management skill.


Outcomes that are covered within this unit:

  • Manage the work of others to achieve strategic outcomes
  • Plan and identify the components of a performance management program
  • Provide strategic feedback to enhance performance
  • Provide support to enhance performance
  • Monitor and review ongoing performance
  • Manage good and poor performance


Topics Covered: 

  • Steps in managing performance
  • Performance Management
  • Establishing performance management objectives and measurements
  • How to conduct a performance appraisal and the process
  • Critical characteristics of a good performance management system


Participants that undertake and successfully complete the assessment requirements for BSBMGT502 Manage people performance which is an Elective unit from the FNS40115 Certificate IV in Credit Management will receive a nationally recognised Statement of Attainment.

Event Details

  • Date
  • 24 August 2016
  • Address
  • 562 St Kilda Road
    Melbourne
    VIC
  • Venue
  • Parkview Hotel
  • Time
  • 9.00am - 4.30pm
  • Cost
  • AICM Members = $850.00
    Non-Members = $930.00
  • CCE Points
  • 1