NSW Resolve Disputes Face to Face 1 day program
This course deals with the keys aspects of resolving disputes
Establish that a dispute exists – including how to ascertain the grounds for dispute, identify and contact the relevant parties, verify that organisational policies and procedures have been complied with, and assess the information at hand;
Investigate the dispute and determine the action to be taken – including how to identify relevant information from previous dealings with the customer, keep the customer informed, and making resolutions that are considered and compliant with relevant policies, procedures and codes of practice;
Resolve dispute – including how to inform the customer of the decision and negotiate as necessary, resolve disputes in a non-litigious manner, and respect the rights of the customer at all times; and
Finalise dispute – including how to record and communicate outcomes, prepare appropriate documentation, attend to the decisions of external dispute resolution bodies, and complete all final documentation requirements.
Participants that undertake and successfully complete the assessment requirements for FNSCUS402 Resolve disputes which is a Core unit from the FNS40115 Certificate IV in Credit Management will receive a nationally recognised Statement of Attainment.
- 16 May 2018
- Level 3/303 1-9 Chandos Street St LeonardsNSW
- AICM Nation Office
- 9am - 4.30pm
- AICM Members $850.00
Non Members $950.00
- CCE Points