SA Credit Toolbox 2 - Collect With Confidence
Please Note this is part 2 out of 2 for this toolbox.
Effective telephone collection techniques are critical for the cash management of businesses.
Requesting payment of an overdue account whilst maintaining the business relationship with the customer is a valued skill.
This session is aimed at entry level credit staff or administrative staff required to manage the collection of business debts.
The session will cover the following topics:
a. Recap and overview of Collect with Confidence; Part One
b. Role plays
i. 11 different scenario’s to be played out by attendees
ii. Debrief on each scenario to discuss results and ways to improve for successful outcomes
c. Common excuses
- 22 February 2018
- 4 Milner StreetHindmarshSA
- Education Development Centre
- Suzi O'Connor - Pernod Ricard Winemakers
- 8:00am Start
$60 (Inc. GST)
$85 (Inc. GST)
- CCE Points