QLD The customer is not the problem - you are!
Before making an assumption the customer can’t or won’t pay, identifying what may be delaying the approval process is essential to resolving the problem.
While the solution may lie outside your control, the customer won’t pay until the issue is addressed and what if this is happening regularly and to other customers?
A panel of industry specialists will provide recommendations for:
Diagnosing the problem
Identifying key stakeholders to help resolve the problem
Developing a strategy to review – isolated v systemic issues Clarifying internal responsibilities
Interpersonal communication techniques
Setting expectations customer / internal
Checking your internal processes
Panelists: Katheryn Kershaw, Ross Leggett, Althea Thomas and Decia Guttormsen
- 10 May 2017
- Level 18, Central Plaza Two66 Eagle St Brisbane QLD
- 5:45pm Registration
- Members - $55 (Incl. GST)
Non members - $65 (Incl.GST)
- CCE Points