Business failure risk stabilised over the first quarter of 2025. Yet, there is no strong indication that failure risk will fall dramatically this year. Stay ahead with our latest analysis on industry performance and economic resilience.
Credit with Care: How Credit Teams Are Supporting Customers Through Tough Times
15 May 2025
At the May 2025 Special Interest Group on Customer Engagement and Support, credit professionals shared the real-world strategies they’re using to maintain strong customer relationships while managing risk - especially in times of financial stress.
Esignatures – convenient, but beware of the risks when applying to extend caveats in the face of allegations of fraud!
15 May 2025
Recent Western Australian cases indicate that the Court will have regard to compliance with the relevant provisions of the Electronic Transactions Act 2011 (WA) when asked to extend caveats that rely on charging clauses in electronically signed agreements where the signatory denies signing the agreement through the digital signing platform.
US in tariff talks with China but tensions persist: CreditorWatch warns of rising insolvency risk
15 May 2025
Global trade uncertainty dominates: The escalation of US tariffs, especially on China, has created a chaotic environment, delaying business investment and hiring globally. The economic consequences are still unfolding, but confidence and activity have already been hit.
Insights from the Special Interest Group: Personal and Team Development
14 May 2025
The latest SIG on Personal and Team Development brought together credit professionals from across industries to reflect on how they’re cultivating high-performing teams and supporting individual growth. As always, discussions were held under Chatham House Rule to ensure open and honest sharing. Here are some of the standout tips and practices shared.
Overall industry insolvencies have risen to more than double historic levels, with considerable impact on small-medium businesses. However, the latest Equifax credit rating insights suggest that when it comes to the construction industry we may be turning the corner, pointing to a likely slowdown in insolvencies in the year ahead.
B2B payment defaults 42% higher than a year ago as cost pressures mount; Trump trade war effects looming
17 April 2025
CreditorWatch’s March Business Risk Index (BRI) results reveal that ongoing cost-of-living and cost of doing business pressures continue to drive elevated payment defaults between Australian businesses across a number of key sectors.
Consumer Risk Barometer: Wealth gap grows as more Australians struggle with credit
17 April 2025
The March 2025 Australian Consumer Stress Barometer from illion, an Experian company, has revealed a mixed picture. While overall the Barometer suggests default risk has stabilised, the findings suggests a potentially widening gap between financially secure and vulnerable consumers. A decline in insurance coverage and the growing reliance on short-term credit suggests the possible financial strain a significant portion of the population might now be facing.
Best Practice Insights from the AICM Special Interest Group: Commercial Credit KPIs
16 April 2025
Credit professionals from a range of industries came together at the recent AICM Special Interest Group to discuss the evolving role of Key Performance Indicators (KPIs) in commercial credit management. The session provided valuable insight into how KPIs are shaping credit strategies and driving collaboration across teams.
In 2025 we celebrate a remarkable milestone - 10 years of impact and positive change for the Women in the Credit community!
For the past decade, we have been united by a shared vision: empowering, uniting, educating and creating lasting impact in the lives of our Women in Credit Community whilst supporting some fabulous charities with Women at the front of mind. Together, we have shown that when passion meets purpose, extraordinary things can happen.
We celebrate not only the successes of the past 10 years but also the incredible people—like you—who have made this journey possible.
As we look back at the lives touched and the barriers broken, we also look forward—with excitement and renewed commitment—to the future we can build together.
Here’s to a decade of difference—and to many more to come!
Credit toolboxes are a unique opportunity to learn and refresh on the fundamentals of credit management from credit professionals with extensive real world experience.
This course covers the content for the unit of competency FNSMCA412 Undertake legal action for the recovery of debts which is an elective unit of the FNS30420 Certificate III in Mercantile Agents Qualification and FNS40122 Certificate IV in Credit Management.
In 2025 we celebrate a remarkable milestone - 10 years of impact and positive change for the Women in the Credit community!
For the past decade, we have been united by a shared vision: empowering, uniting, educating and creating lasting impact in the lives of our Women in Credit Community whilst supporting some fabulous charities with Women at the front of mind. Together, we have shown that when passion meets purpose, extraordinary things can happen.
We celebrate not only the successes of the past 10 years but also the incredible people—like you—who have made this journey possible.
As we look back at the lives touched and the barriers broken, we also look forward—with excitement and renewed commitment—to the future we can build together.
Here’s to a decade of difference—and to many more to come!
This course covers the content for the unit of competency FNSINC411 - Conduct work according to professional practices in the financial services industry and FNSORG411 - Conduct individual work within a compliance framework which are core units from the FNS40122 Certificate IV in Credit Management and FNS51522 Diploma of Credit Management qualification.
In 2025 we celebrate a remarkable milestone - 10 years of impact and positive change for the Women in the Credit community!
For the past decade, we have been united by a shared vision: empowering, uniting, educating and creating lasting impact in the lives of our Women in Credit Community whilst supporting some fabulous charities with Women at the front of mind. Together, we have shown that when passion meets purpose, extraordinary things can happen.
We celebrate not only the successes of the past 10 years but also the incredible people—like you—who have made this journey possible.
As we look back at the lives touched and the barriers broken, we also look forward—with excitement and renewed commitment—to the future we can build together.
Here’s to a decade of difference—and to many more to come!
Identify and manage individuals experiencing Hardship
22 July 2025
This course covers the content for the unit of competency FNSMCA413 - Identify and manage individuals experiencing Hardship which forms part of your studies for the FNS40122 Certificate IV in Credit Management and Certificate III in Mercantile Agents qualification
In this session we will cover the basic understanding required in the credit arena from the approval of the application form through to the maintenance of the account, along with the identification of a possible doubtful or bad debt.
Develop, implement and monitor policy and procedures
19 August 2025
This course covers the content for the unit of competency FNSORG512 - Develop, implement and monitor policy and procedures which forms part of the FNS51522 Diploma of Credit Management qualification.
This course has been developed to provide a sound foundation for the operation of trusts from the viewpoint of a credit provider and built around certain due diligence points when extending credit and trading with trusts. It will provide detailed information on understanding the reasons behind why a trust would be created and in what circumstances would be suitable to have a trust structure in place.
In 2025 we celebrate a remarkable milestone - 10 years of impact and positive change for the Women in the Credit community!
For the past decade, we have been united by a shared vision: empowering, uniting, educating and creating lasting impact in the lives of our Women in Credit Community whilst supporting some fabulous charities with Women at the front of mind. Together, we have shown that when passion meets purpose, extraordinary things can happen.
We celebrate not only the successes of the past 10 years but also the incredible people—like you—who have made this journey possible.
As we look back at the lives touched and the barriers broken, we also look forward—with excitement and renewed commitment—to the future we can build together.
Here’s to a decade of difference—and to many more to come!
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