Shared Learnings from AICM’s Special Interest Groups: Customer Engagement and Corporate Insolvency
17 June 2025
AICM Special Interest Groups offer credit professionals a confidential, peer-led environment to exchange experiences and insights. These recent sessions on Customer Engagement and Corporate Insolvency, however, surfaced several valuable takeaways that all members agreed should be shared to benefit the broader profession.
Learnings from AICM’s First US Study Tour to the NACM Congress (May 2025)
17 June 2025
In May 2025, AICM led its first US Study Tour to the National Association of Credit Management (NACM) Congress. The pioneering professional development experience provided Australian credit professionals with an exclusive opportunity to benchmark practices, explore global trends, and bring back insights that can be implemented immediately to enhance their credit function and create lasting value.
Business Loans Rise, but SME Caution and Sectors Face Pressures in Q1 2025
17 June 2025
The Equifax Q1 2025 Commercial Credit Report reveals a nuanced picture of the commercial credit landscape. Overall business credit applications saw a modest rise, but underlying trends reveal caution among Small and Medium Enterprises (SMEs) and significant pressures in key industries.
Consumer Stress Barometer: Rising credit stress and default risk highlights growing pressure on household budgets
17 June 2025
Credit default risk now higher than the previous peak in July 2023, reflecting the cumulative impact of sustained cost-of-living increases and elevated interest rates. This quarter’s analysis highlights several key trends shaping the consumer credit landscape. The findings underscore the importance of proactive credit risk management and targeted support for at-risk segments as pressures persist into the second half of 2025.
Business failure risk stabilised over the first quarter of 2025. Yet, there is no strong indication that failure risk will fall dramatically this year. Stay ahead with our latest analysis on industry performance and economic resilience.
Credit with Care: How Credit Teams Are Supporting Customers Through Tough Times
15 May 2025
At the May 2025 Special Interest Group on Customer Engagement and Support, credit professionals shared the real-world strategies they’re using to maintain strong customer relationships while managing risk - especially in times of financial stress.
Esignatures – convenient, but beware of the risks when applying to extend caveats in the face of allegations of fraud!
15 May 2025
Recent Western Australian cases indicate that the Court will have regard to compliance with the relevant provisions of the Electronic Transactions Act 2011 (WA) when asked to extend caveats that rely on charging clauses in electronically signed agreements where the signatory denies signing the agreement through the digital signing platform.
US in tariff talks with China but tensions persist: CreditorWatch warns of rising insolvency risk
15 May 2025
Global trade uncertainty dominates: The escalation of US tariffs, especially on China, has created a chaotic environment, delaying business investment and hiring globally. The economic consequences are still unfolding, but confidence and activity have already been hit.
Insights from the Special Interest Group: Personal and Team Development
14 May 2025
The latest SIG on Personal and Team Development brought together credit professionals from across industries to reflect on how they’re cultivating high-performing teams and supporting individual growth. As always, discussions were held under Chatham House Rule to ensure open and honest sharing. Here are some of the standout tips and practices shared.
This course covers the content for the unit of competency FNSMCA412 Undertake legal action for the recovery of debts which is an elective unit of the FNS30420 Certificate III in Mercantile Agents Qualification and FNS40122 Certificate IV in Credit Management.
In 2025 we celebrate a remarkable milestone - 10 years of impact and positive change for the Women in the Credit community!
For the past decade, we have been united by a shared vision: empowering, uniting, educating and creating lasting impact in the lives of our Women in Credit Community whilst supporting some fabulous charities with Women at the front of mind. Together, we have shown that when passion meets purpose, extraordinary things can happen.
We celebrate not only the successes of the past 10 years but also the incredible people—like you—who have made this journey possible.
As we look back at the lives touched and the barriers broken, we also look forward—with excitement and renewed commitment—to the future we can build together.
Here’s to a decade of difference—and to many more to come!
This course covers the content for the unit of competency FNSINC411 - Conduct work according to professional practices in the financial services industry and FNSORG411 - Conduct individual work within a compliance framework which are core units from the FNS40122 Certificate IV in Credit Management and FNS51522 Diploma of Credit Management qualification.
It’s your chance to mingle with the 2025 finalists and witness the crowning of the Victorian champions who will compete at the National Conference in October.
In 2025 we celebrate a remarkable milestone - 10 years of impact and positive change for the Women in the Credit community!
For the past decade, we have been united by a shared vision: empowering, uniting, educating and creating lasting impact in the lives of our Women in Credit Community whilst supporting some fabulous charities with Women at the front of mind. Together, we have shown that when passion meets purpose, extraordinary things can happen.
We celebrate not only the successes of the past 10 years but also the incredible people—like you—who have made this journey possible.
As we look back at the lives touched and the barriers broken, we also look forward—with excitement and renewed commitment—to the future we can build together.
Here’s to a decade of difference—and to many more to come!
Identify and manage individuals experiencing Hardship
22 July 2025
This course covers the content for the unit of competency FNSMCA413 - Identify and manage individuals experiencing Hardship which forms part of your studies for the FNS40122 Certificate IV in Credit Management and Certificate III in Mercantile Agents qualification
In this session we will cover the basic understanding required in the credit arena from the approval of the application form through to the maintenance of the account, along with the identification of a possible doubtful or bad debt.
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