To be announced

11:30 am - 12:00 pm

Identifying and responding to vulnerability

Identifying vulnerability when customers aren't talking to you. How to protect yourself, your team and your customers. 

11:30 am - 12:00 pm

How new phoenix legislation protects creditors

The new legislation introduces creditor defeating dispositions. Understand how and when this may help you get paid.

11:30 am - 12:00 pm

Improving the integrity of corporate data

Access to accurate data is vital to good credit decisions. The ASIC registry is being replaced under the Modernising Business Registers Program to increase the integrity of data and introduce rigorous director identification. Understand how this might benefit your credit decisions.

Naomi Westwood
Assistant Commissioner & Director, Australian Taxation Office

12:30 pm - 1:00 pm

Patrick Coghlan
Chief Executive Officer, CreditorWatch

Harley Dale
Chief Economist, CreditorWatch

12:30 pm - 1:00 pm

How to adopt a strategic approach to legal enforcement

Credit professionals who already utilise a strategic approach to legal enforcement have quickly adapted to the Temporary restrictions to legal enforcement during COVID-19. Learn from successes (and some failures) of our panel to uncover strategies you could adopt to get the best results.

12:30 pm - 1:00 pm

What managers look for when building a team

COVID has highlighted the need for cohesive teams to work autonomously and remotely. How to build a culture of clear and efficient communication. 

1:30 pm - 2:00 pm

Hardship in 2020

Impacts of COVID-19, Managing volumes, changes past and approaching.

Arthur Tchetchenian MICM CCE
Credit Manager, TAFE NSW

Craig Butler MICM
Credit Strategy Manager, Synergy

Suzanne Lucas FICM CCE
Director of Finance, Coogans

1:30 pm - 2:00 pm

Alternative solutions to accelerating cashflow

How to improve your DSO and cash flow by leveraging alternative solutions to get paid by customers that will not pay any quicker.

1:30 pm - 2:00 pm

Managing yourself and your team - how to protect your energy levels

Addressing the unique challenges of credit professionals and ensure you are following best practice techniques for mental health.

2:30 pm - 3:00 pm

Live panel 7

Consumer focus

3:05 pm - 3:35 pm

Live panel 8

Commercial focus

3:40 pm - 4:10 pm

Live panel 9

Credit essentials focus