Qld - Half Day Masterclass & YCP Dinner

The inaugural mid-year masterclass will boost your effectiveness, followed by a dinner  to celebrate our YCP's and your achievements of the past financial year!

Masterclass

Using data to maximise value of the credit function
Credit departments have a range of tools available to assess, mitigate and manage risk. This session will discuss the benefits of using highly predictive data sets and real time information, to properly assess credit risk and drive increased quality and quantity of sales.

Presented by Sharon Sheather, Managing Director, Corporate from illion

Balancing Customer Service with results and process
In a climate of low growth, pressure for efficiency gains and desire to mitigate risk it is a constant challenge to balance the qualitative outcomes of customer service with the measured and quantitative targets of a credit operation. High process and regulated companies also face an increased level of complexity in meeting customer expectations.

Join our panel Michelle Kirkby - ERM Power, Ben Wheeler - people2people, Dale Hannan - National Collection Services, chaired by Peter Mills - Thynne + Maccartney.

Combating Illegal Phoenix Activity
Illegal Phoenix activity affects credit providers, employees, other businesses and all taxpayers. Learn the difference between legal and illegal phoenix activity, the warning signs of illegal phoenix activity and how the ATO, as part of the Phoenix Taskforce, is combating this egregious behaviour.

Julie Eldridge, Director, Australian Taxation Office

YCP Cocktail function proudly sponsored by illion

This night will feature the Young Credit Professional Award Finalists for 2018 and will include the announcement of the winner who will represent the state at National Conference in October.

Come along to celebrate the Credit Professionals of the Future and to network with like-minded professionals. 

Julie Eldridge, Director, Australian Taxation Office