QLD The customer is not the problem - you are!

Before making an assumption the customer can’t or won’t pay, identifying what may be delaying the approval process is essential to resolving the problem.

While the solution may lie outside your control, the customer won’t pay until the issue is addressed and what if this is happening regularly and to other customers?

A panel of industry specialists will provide recommendations for:

 Diagnosing the problem
 Identifying key stakeholders to help resolve the problem
 Developing a strategy to review – isolated v systemic issues  Clarifying internal responsibilities
 Interpersonal communication techniques
 Setting expectations customer / internal
 Checking your internal processes 

Panelists: Katheryn Kershaw, Ross Leggett, Althea Thomas and Decia Guttormsen


Event Details

  • Date
  • 10 May 2017
  • Address
  • Level 18, Central Plaza Two
    66 Eagle St
  • Venue
  • Randstad
  • Time
  • 5:45pm Registration
  • Cost
  • Members - $55 (Incl. GST)
    Non members - $65 (Incl.GST)
  • CCE Points
  • 1pt


Register Online (register via YourMembership)