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Alan Harries

Position: CEO, Australian Collectors & Debt Buyers Association 

As CEO Alan since 2009 has led the Australian Collectors & Debt Buyers Association in improving the environment and best practices for firms collecting and buying debt in Australia by promoting good behaviour, standards and compliance by members.  Alan has extensive experience in collections and field agency, drawn at the “coal face”, in leading successful agencies, in developing industry-specific software and through his concurrent role as CEO of the Institute of Mercantile Agents.

Active over the past 25 years with rugby union administration, Alan in 2020 was awarded Life Membership by Newcastle & Hunter Rugby Union.


Uncle Allan Murray 

 Position: Chairman, Metropolitan Local Aboriginal Land Council

Mr Allan Murray is a decedent of the Yorta Yorta - Wiradjuri and Kamilaroi nations where his parents belong to. His father is a stolen generation and he comes from the Cummergunja village on the Murray River. His mother is from north west of NSW, a little town ship called Walgett which is in the heart of the Kamilaroi nation. Allan has held both the chairperson and deputy chairperson role of the Metropolitan Local Aboriginal Land Council and has been a member of the Land Council for more than 25 years.

Mr Murray is backed by a solid board who are task to bring change, strive for economic and self determination to represent 17,000 Aboriginal & Torres Strait Islander people who reside in the Metropolitan Local Aboriginal Land Council boundaries. He has several qualifications in business management and human resources practices. He hopes to go forward in providing leadership to the members, more so to assist our youth and continue the recognition of our elders who are the gate keepers of knowledge, respect and wisdom.


Andrew Spring MICM CCE

Position: Partner, Jirsch Sutherland

Andrew has a wealth of experience in all facets of domestic and international business restructuring and insolvency. Andrew has over 20 years’ experience in corporate recovery and insolvency gained through working in Australia and the UK, where he assisted distressed businesses. He joined Jirsch Sutherland in 2011 and in 2015 received the Consultant of the Year NSW Pinnacle Award from the Australian Institute of Credit Management.

Andrew holds expertise in:
• Independent business reviews
• Reconstruction and turnaround consulting
• Business sales and asset divestment
• Profitability reviews
• Cross border insolvency
• Voluntary Administrations
• Deed of Company Arrangements
• Receiverships
• Liquidations


ANna Taylor MICM

Position: Principal, Results Legal

Anna has been a part of the Results Legal team for over 10 years leads the Trade Credit and Debt Recovery team.

Anna takes a big picture approach to litigation by developing effective commercial and risk mitigation strategies for clients utilising her specialist technical legal knowledge on a national basis. She  specialises in commercial disputes, personal property securities matters, unfair preference claims, debt recovery actions (both secured and unsecured), equitable priority disputes, advice work and commercial drafting matters including but not limited to credit agreements, hire and lease agreements and security agreements.

Anna is client focused and commercial, managing an experienced team of solicitors and paralegals who strive to exceed expectations and achieve objectives.

Anna was the first female Principal at Results Legal and is a strong advocate for the progression of women. She is heavily involved in the Australia Institute of Credit Management (AICM) and the Women in Credit (WINC) initiative run in conjunction with the AICM.


ALLAN kawalsky MICM

Position: Partner, TurksLegal

Allan joined TurksLegal in 2014 and is a Partner in our Commercial Disputes & Transactions Group and the leader of the banking team in Melbourne. Allan has significant experience in all aspects of commercial litigation and insolvency and has advised both receivers and liquidators in some of the highest-profile insolvency administrations in Australia in recent years.  Allan has successfully represented his clients in the Supreme and Federal courts in matters which have been reported in a number of well-known decisions affecting the rights of secured creditors to enforce their security interests.

Allan’s clients include major banks and financial institutions, insolvency practitioners and trade creditors and their insurers.

Allan provides strategic advice on actions for recovery of debt, consumer credit, turnaround and insolvency, director’s duties, commercial equity and trusts and the Personal Property Securities Act 2009.

He has authored a number of industry publications and is an active member of a number of industry associations.

Allan has 15 years’ experience specialising in the areas of insolvency, commercial litigation and recoveries and asset realisations.

Brenda Staggs 

Position: Senior Ombudsman - Financial Difficulty, Australian Financial Complaints Authority (AFCA)

Brenda Staggs is Senior Ombudsman, Financial Difficulty, with the Australian Financial Complaints Authority (AFCA). Brenda came to AFCA having practised as a lawyer for 18 years, working in-house, in private practice and in the social justice sector, specialising in financial services and in particular insurance. She has worked in major law firms, as a director of a legal practice, as a senior lawyer at Redfern Legal Centre and as Disaster Response Co-ordinator at Legal Aid NSW. Brenda has also served as a member of the General Insurance Code Governance Committee.


The Hon Bruce Billson

 Position: The Australian Small Business and Family Enterprise Ombudsman

Bruce Billson commenced his role as Australian Small Business and Family Enterprise Ombudsman (ASBFEO) in March 2021.
Bruce brings experience and knowledge to the role of Ombudsman, and an understanding of the issues facing small business, having started his own advisory business in 2016.

Bruce’s political career spans 30 years, including his role as Cabinet Minister for Small Business from 2013-2015. During this role, Bruce was instrumental in the establishment of ASBFEO and the passing of complex legislation to establish the office.

Bruce has shown his dedication to small business through various board appointments, including the Franchise Council of Australia, Deakin University Business School and Australian Property Institute, and more recently through his appointment as Administrator for the City of Whittlesea.

Dafydd Owen MICM

Position: Client Manager - Trade Credit & Surety, AON

Dafydd Owen has over 30 years experience in Trade Credit and Financial Analysis with global companies in Europe and the Asia Pacific region. Dafydd’s cross functional background allows him to take a broad strategic view with clients and smoothly manage relationships between clients and insurers.


Dale Campbell MICM

 Position: Managing Director, Shield Mercantile

Dale Campbell is a debt collection specialist and managing director of Shield Mercantile Pty Ltd.  He commenced employment in the finance industry in 1998 and has worked in a range of recoveries and collections roles for both multi-national financiers as well as smaller lenders.

Dale’s role involves all aspects of managing the operations of both the contingent and purchased debt portfolios entrusted to Shield, including compliance, performance management, hardship and portfolio acquisitions.


DaNiel Turk MICM

 Position: Practice Head, TurksLegal

Daniel joined TurksLegal in 2005 and is the practice head of our Commercial Disputes & Transactions Group. Daniel has over 17 years of experience in the areas of trade credit, commercial litigation and insolvency. Daniel represents insurers, large corporates, SMEs and insolvency practitioners. Daniel is a leading expert in the rights and obligations under the Personal Property Securities Act 2009 (“PPSA”). Daniel has represented various trade creditors and insurers in relation to high profile insolvencies including Clive Peeters, Angus & Robertson, Borders Bookstores, Timbercorp, WOW Sight and Sound and Retravision.


Position: CEO, Australian Finance Industry Association (AFIA)

Diane joined AFIA in November 2019. She has over 25 years’ experience in financial services and public policy, including representing the Australian banking and financial services industry in international forums. Diane is an advocate for strong governance, balanced regulation, and the importance of financial literacy for the wellbeing of individuals, families, communities, and economies.

Prior to joining AFIA, Diane held various senior executive roles at the Australian Banking Association where she led the industry through the Financial Services Royal Commission and was the architect of the Banking Reform Program announced in 2016. She has also worked in the Federal Government, AUSTRAC, ASIC, and the FINSIA. Diane is a graduate of the Australian Institute of Company Directors, Harvard Kennedy School, and Macquarie University.


Debbie Leo micm

 Position: General Manager | Corporate Accounts | Equifax

Debbie Leo joined Equifax in 2004 and has held various management roles in both consumer and commercial risk management.

Throughout her extensive risk management career spanning over 30 years, she has held prominent sales, operations and outsourcing roles with Australian credit reporting agencies. In her current role at Equifax, Debbie’s team of over 50 Sales Executives support and deliver solutions to customers across 18 different sectors.

Debbie’s focus and passion for helping her customers has led to her involvement in the AICM’s Women in Credit initiative, which has grown in reach to over 700 attendees this year. Debbie has been a judge for the Credit Team of the Year Award since 2012.

Debbie’s qualifications include an MBA from UTS and she is a member of the Australian Institute of Company Directors. Currently, Debbie sits on the boards of The AICM and Creditworks Pty Ltd.


Fiona Reynolds MICM

Position: Partner, TurksLegal

Fiona is a Partner in the Commercial Disputes & Transactions team at TurksLegal. Fiona is a highly experienced and skilled lawyer whose key areas of expertise include commercial litigation, insolvency and dispute resolution.

Fiona’s key clients include banks, insolvency practitioners, insurers, landlords, large corporates and SME’s.

Fiona provides strategic advice to insolvency practitioners on matters arising under the Corporations Act and Bankruptcy Act. She also has extensive experience in conducting litigation for insolvency practitioners and is regularly engaged to conduct insolvent trading and unfair preference proceedings, applications under s66G of the Conveyancing Act and other actions to realise assets for the benefit of creditors of insolvent estates.

Fiona advises and acts on behalf of large corporates and SME’s across a wide range of industries in the enforcement of commercial contracts, credit agreements and guarantees. She regularly conducts contested litigation and recovery actions on their behalf in Courts in NSW and across Australia.


James O'Donnell

Position: Director, Open Analytics

James is a credit risk domain specialist with extensive knowledge in the areas of credit decisioning, credit portfolio optimization, quantitative analytics and regulatory compliance under Basel, IFRS-9 and NCCP.

As a co-founder of Open Analytics and through his previous experience leading big-4 banks credit analytics teams James has supported a wide range of creditors of all shapes and sizes to optimize risk-reward outcomes throughout the entire credit lifecycle.

Jo Fitch MICM

Position: National Credit Manager, Tradelink

Jo’s career in credit spans more than 20 years in various industries such as FMCG, pharmaceuticals, manufacturing, and retail distribution. During this time, she has been afforded the opportunity to complete a Certificate IV in Business and a Diploma of Management.

Jo loves taking on a challenge and has established successful dispute resolution and debt recovery teams. Outside of work, Jo loves to spend time with her family and travel.


Joe Zubcic

Position: Senior Executive Leader of Small Business Engagement and Compliance, Australian Securities and Investments Commission (ASIC)

Joe leads ASIC’s Small Business Engagement and Compliance (SBE&C) team. The team is focused on helping small businesses understand and comply with their legal obligations under the Corporations Act. The SBE&C team engages with key small business stakeholders, helps registered liquidators secure company books and assets and conducts risk-based surveillances, enforcement and policy work. The team is also focused on tackling illegal phoenix activity. Joe has extensive regulatory and enforcement experience and has held senior leadership roles in ASIC’s Corporations and Corporate Governance Enforcement team. Before joining ASIC, he held several senior positions at Victoria Police. Joe holds an Executive Master of Business Administration, Diploma of Applied Finance and Bachelor of Arts.


John Winter 

 Position: CEO, Australian Restructuring Insolvency and Turnaround Association (ARITA)

John took on the role of CEO of the Australian Restructuring Insolvency and Turnaround Association in February 2014. John has taken the lead on ARITA’s advocacy and thought-leadership work, fronting many parliamentary inquiries on behalf of the profession and working collaboratively with stakeholders such as Treasury, Attorney-General’s, Productivity Commission, ASIC and AFSA on policy development.
John was previously the Head of ACCA Australia and New Zealand. ACCA, the Association of Chartered Certified Accountants, is the global body for professional accountants with close to 600,000 members and students throughout 183 countries.
John’s community service encompassed over 20 years as a volunteer firefighter in the NSW Rural Fire Service, where he served as Captain of a Sydney-based Rural Fire Brigade and was awarded Life Membership in 2014. He was a State Executive (Board) Member of the NSW Rural Fire Service Association from 1998 to 1999.
He was a Councillor on Sydney’s Pittwater Council from 1992-1995, including serving a term as Deputy Mayor.
Karen Cox

 Position: CEO, Financial Rights Legal Centre

Karen Cox has been involved in the community law movement for nearly three decades and is the Chief Executive Officer of the Financial Rights Legal Centre, where she has worked since 2000. Financial Rights Legal Centre is a community legal centre that specialises in helping consumers understand and enforce their financial rights, especially low income and otherwise marginalised or vulnerable consumers. Financial Rights provides free and independent financial counselling, legal advice and representation to individuals about a broad range of financial issues via a range of advice lines, including the National Debt Helpline.  


Lisa English

Position: Director Insolvency and Trustee Services,  Australian Financial Security Authority (AFSA)

Lisa English is the national Director of Practitioner Supervision at the Australian Financial Security Authority. Lisa leads a team of insolvency professionals responsible for discharging the regulatory, compliance and review responsibilities of the Inspector-General in Bankruptcy under Australian bankruptcy legislation.

With more than ten years experience in the insolvency industry, Lisa has experience in both the public and private sectors. Prior to her current role, Lisa was the Director of the Insolvency and Trustee Services area of AFSA, where she led the Official Trustee in Bankruptcy’s estate administration functions in Queensland and its national proceeds of crime functions.

Lisa is a CPA and has completed a Bachelor of Commerce with a major in accounting and a Masters in Fraud and Financial Crime.

Mark Logue MICM CCE

Position: Debt Collection Specialist and Joint Managing Director, AMPAC Debt Recovery

Mark Logue is Debt Collection Specialist and Joint Managing Director at AMPAC. Mark has over 30 years of experience in debt recovery and credit reporting, covering all segments of industry and commerce throughout Australia and overseas.

AMPAC's clients include some of Australia's highest-profile private and public sector organisations where credit risk management and the recovery of overdue debt is a high priority.

Having been involved as director and shareholder in the formation of 3 successful debt recovery businesses, Mark is experienced in business improvement and performance management methodologies as they relate to debt recovery in commercial and consumer credit risk management.

Mark was awarded AICM’s 2020 CCE Dux, which is presented to the years new CCE with the highest standard assessment.


MELAnie Cochrane

Position: Group Managing Director, Equifax Australia and New Zealand

Melanie Cochrane is Group Managing Director, Equifax A/NZ delivering insights fuelled by unique data, analytics and technology to customers across multiple industries.

With more than 25 years in financial services, Melanie is passionate about ensuring a strategic focus on customer experience and business model innovation. She has led B2B and B2C businesses, as well as large scale global digital transformation programs, new disruptive digital payments and third-party partnerships spanning the US, Australia, and Asia.

Prior to joining Equifax, Melanie held the role of General Manager, Merchant Services American Express for the AsiaPac region.


Michael Pascoe

Position: Experienced journalist and finance and economics commentator

Michael Pascoe is one of Australia’s most respected and experienced finance and economics commentators with over four decades in newspaper, broadcast and online journalism covering the full gamut of economic, business and finance issues.

His career has ranged from The Courier-Mail and South China Morning Post to the Australian Financial Review and Sydney Morning Herald, from Macquarie Radio to Channels 9, 7 and Sky.

Michael is now contributing editor for The New Daily, a regular commentator on radio and television, and a highly-regarded conference speaker, bringing perspective and rare humour to the “dismal science” and its collision with politics.

Michelle Brewer MICM

Position: Head Of Collections, BMW Financial Services

Michelle Brewer is the Head of Collections for BMW Financial Services and has spent more than 16 years in the banking and financial services industry, specialising in collections and complaint management. Michelle is a recognised as a senior leader and an expert in her field when it comes to collections management.  Michelle is passionate about providing exceptional customer service for customers across the board. Michelle’s career has predominately been in large financial institutes such as NAB and BMW Financial Services, complimented with exposure across other industries with organisations such as Yarra Valley Water Utilities and Milton Graham.


Nerida Conisbee

 Position: Chief Economist, Ray White

Nerida is Ray White’s chief economist and one of Australia’s leading property experts. She provides market commentary to a wide range of Australian media outlets across digital, print, television and radio. She also contributes to Ray White’s publications including Ray White Now.

Nerida is the Deputy Chair of the Construction Forecasting Council and is on the South East Queensland Housing Supply Expert Panel. She sits on the board of Kidnest, a childcare start up and is an adviser to Skelton Projects, a Melbourne based developer. She also provides updates on property market conditions to major Government bodies.

Nerida has more than 20 years of property research experience throughout Asia Pacific and has held senior positions within commercial agencies and major consulting firms during this time. Her experience covers residential and commercial property from both an investor and occupier’s perspective.

Nerida holds a Bachelor of Commerce with Honours and Masters of Commerce, majoring in Econometrics, from the University of Melbourne.


Nick Jenkins

 Position: Head of Debt Services, Equifax  Australia

Nick the Head of Debt Services for Equifax covering Portfolio Management through to Collections and Recoveries. Nick has over twenty-five years of financial services experience, with senior leadership roles across Collections, Sales, Originations/Underwriting and Regulatory Compliance. Nick was responsible for large collections operations for over eight years including the Head of Collections for Australia & New Zealand. Nick has great experience in strategic and operational processes, people management, relationship management and transformation strategy and execution. 


Nick Pilavidis FICM CCE

Position: CEO, AICM

Nick is an accomplished credit professional with over 20 years’ experience.

He has held roles in technology, property management and debt collection both in Australia and the UK.  Prior to taking on the full-time CEO role at the AICM he was National Credit Manager at Ricoh Australia.

Nick was the 2005 Australian Young Credit Professional of the Year and served as a volunteer on the NSW Council and National Board. He holds a CCE and is a CPA.

Outside of credit he enjoys spending time with his family and occasionally finds time to watch a game of Rugby Union. 

Nikki Dennis MICM

 Position: Business Development Consultant, ARMA

Nikki Dennis is a Business Development Consultant with ARMA, Managing Partner of her own business SalesCRED, and a specialist in providing customer centric credit management solutions.

Nikki’s experience within the credit industry has spanned almost 20 years mainly within a solutions-based sales and client relationship capacity. As part of her ongoing role with ARMA, she is helping to bring their unique and innovative approach to collections to more organisations within Vic and nationally.

She is committed to developing meaningful and proactive customer focussed partnerships across Commercial, Essential Services, Government (Federal/State/Local) and Banking/Finance sectors to drive the best possible collection results for clients.


Patrick Coghlan MICM

Position: CEO, CreditorWatch

Patrick Coghlan is the CEO of CreditorWatch. In 2010, Patrick became one of the three founding employees of CreditorWatch and helped to shape the innovative product we see today.

Throughout the years, Patrick’s industry knowledge has become second to none. His leadership qualities have enabled him to play a key part in developing CreditorWatch’s values and team-spirited culture, as well as drive the company to considerable growth. He also sits on the Business Advisory Panel of ASIC.


Scott Walkinshaw

 Position: CFO, Marmon Crane Australia

Scott Walkinshaw is the CFO of Marmon Crane Australia, encompassing Freo Group and WGC Cranes.  Marmon Crane operates a fleet of over 400 mobile cranes throughout the country, making them the largest crane hire provider in Australia. He is an experienced Chartered Accountant and finance executive operating across the mining services sector. Scott is based on Perth, Western Australia and lives with his partner and two teenage daughters.


Scott Mason MICM

 Position: General Manager Commercial and Property Services, Equifax Australia

Scott Mason is the General Manager of Commercial and Property Services at Equifax. Scott currently leads product management and sales specialist teams, supporting the Core Commercial Bureau, Property, PPSR and the Financial Viability and Ratings Business. Scott has over 20 years of experience, holding senior leadership positions, the responsibility for multi-functional teams in Marketing, Strategy, Product, Pricing and Sales teams within the B2B customer segment via both direct and indirect channels.

Stacey Copas

 Position: International Keynote Speaker & Author of "How To Be Resilient"

Stacey has not let a devastating accident that left her a quadriplegic and needing a wheelchair for life at 12 years old slow her down.

Instead, she has used her life experience and personal philosophies to help leaders shift the way they perceive and respond to uncertainty, change and adversity, working with large organisations such as Viacom, GM Holden and Flight Centre.

Her first book “How To Be Resilient”, which has been endorsed by Brian Tracy and Layne Beachley, was published in 2015. Stacey has been featured by Financial Review, ABC radio and The Australian for her insights on resilience in the workplace.

With a “say yes and figure out how later” approach to life, Stacey has achieved some remarkable feats including starring in a feature film with no acting experience, volunteering in Solomon Islands, competing at a national level in para-athletics after 22 years on the sidelines and running for parliament.

Stuart Rattray MICM

Position: Director Receivables Optimisation, illion

Stuart thrives in fast-paced, dynamic environments where the importance of the customer journey is paramount. Passionate about delivering outcomes for clients across the collections lifecycle, Stuart understands the value of clear analytical insights, propensity modelling and frictionless digital and payment experiences. Stuart’s background in Finance and Receivables Management rounded out with executive roles in Technology and General Management, enables him to facilitate the successful application of data insights and technology.

Theresa Brown MICM CCE

 Position: Associate Director Credit & Fraud Risk Operations, Optus & AICM NSW Divisional President

Theresa is the Associate Director of Credit & Fraud Risk Operations teams at Optus and has been a part of the Optus leadership team for the past 8 years. She is responsible for an expansive customer portfolio within Optus covering Consumer, Commercial, and Wholesale.

In addition, Theresa was recently appointed President of the NSW AICM Council and is a founding member of the AICM Education Foundation.

In her spare time, Theresa loves going on long walks with her two COVID puppies!


Tony Meredith

 Position: GM Commercial Risk and Supply Chain Solutions, illion

Tony joined illion in 2016 where he leads the on-going growth in our commercial risk data set. In addition, he leads the product strategy for TenderLink business which is the largest tendering platform in Australia and New Zealand, as well as our financial viability team which focuses on managing financial risk in both supply chains and construction projects. Prior to illion Tony ran business banking and retail lending teams and has over 25 years experience in financial services and risk assessment.


Trevor gOODWIN licm cce

 Position: Australian President, AICM

Trevor Goodwin is the current President of the AICM board and AICM member of 24 years. Trevor has held the position of Manager of Credit Services at National Credit Insurance Brokers Pty Ltd for 24 years and has many years of experience and knowledge in banking, credit management and credit insurance. Trevor is a specialist in accountancy, finance, credit management, credit insurance, customer relationships, sales and staff training, his qualifications include:

• Life Member and Certified Credit Executive (CCE) of the AICM
• Fellow of Institute of Public Accountants
• Fellow of Institute of Financial Accountants
• Fellow of the Financial Services Institute of Australasia
• Securities Investigation Agent licence

As a member of the AICM council Trevor helps promote and grow the Institute, educate and train members and encourages member networking. His goal is to continue making a valuable contribution to the industry and business he works for and continue to exceed client expectations.


Vaios Kortikis MICM CCE

 Position: Group Credit Manager, Middy's Data & Electrical

Vaios Kortikis is the Group Credit Manager of Middendorp Electric, a role he has held for the last 15 months.

Balancing collections in a COVID impacted world whilst implementing a new IT system and supporting an office relocation, is just a typical day in his life today.

With over 20 years as a member of the AICM and a current CCE, Vaios held a number of senior credit roles in NSW, before relocating to Victoria in 2019.

Outside of work, Vaios devotes a lot of time to his wife and kids, as well as entertaining and socialising with family and friends.