View New South Wales state councillors below.

Qualifications: Bachelor of Laws, Bachelor of Commerce

Current Position: Solicitor

Employer: BBW Lawyers

How long at that company: Since June 2014

Credit/professional background: Legal- Commercial, Insolvency and Debt Recovery

Portfolio: President

Why I volunteer on the AICM council/Goals as Councilor:
Industry groups such as the AICM are fundamental in providing its members with a forum for networking, mentoring and education. Having the opportunity to volunteer my skills, knowledge and expertise is my way of giving back to the AICM.

On Council, it is my goal to inspire and encourage those in the credit community to engage with like minded credit professionals so that they are able to succeed in their roles and careers.    

Achievements with AICM (inc how much time on council):
NSW President in 2017

NSW Vice President in 2016

4 years on the NSW AICM council working on the events portfolio.
Winner of the Young Credit Professional Award in 2013.

Value I have gained through volunteering with AICM:
Working with my colleagues outside of an office environment, and achieving amazing results together. This includes, but is not limited to, large attendances at social and professional development events, an increase in the NSW membership base or being available to mentor the young credit professionals each year.

I have been exposed to professionals from all disciplines and value the opportunities presented to me to grow, learn and develop who I am as a solicitor.

My passions aside from Credit/work:
Delicious food and wine, being surrounded by family and friends, spending time by the water and having puppy cuddles with my darling cavoodles Hendrix and Webster.

Name: Theresa Brown CCE, MICM

• 2018 - CCE
• 2001 - Diploma of Business - Credit Management
• 2001 - Certificate VI in Business - with Distinction
• 2000 - Certificate III in Business - With Distinction
• 1999 - Certificate II in Business

 Employer: Optus

How long at that company: 5 ½ years

Current Position: Associate Director, Corporate Credit Risk & Collections

Credit/professional background:
• 2015 – 2018 Commercial Credit Risk Manager Wholesale & SMB, Optus
• 2013 - 2015 Wholesale Credit Manager, Optus
• 2007 – 2013 Credit Supervisor, LG Electronics
• 2006 – 2007 Credit Manager, Roadmaster
• 2001 – 2006 Senior Credit Controller, JJ Richards
• 1998 – 2001 Junior Accounts Receivable, Temperzone

Portfolio: YCP
• Why I volunteer on the AICM council/Goals as Councillor: I was first introduced to AICM in 2008 when I was asked to participate in YCP program. As a youngster this filled me with much excitement and pride to be recognised in any small way within the industry. I remember looking at the panel of judges at the time thinking this is where I want to be one day! Fast forward 'a couple of years' and I am now on that same judging panel looking for the next round of talented individuals and hoping that I can still pass on some level of excitement and a little bit of knowledge to the next generation.

Achievements with AICM:
• 2008 YCP state finalist
• 2009 – 2018 active member in training / conferences / networking events
• 2018 completed CCE
• 2018 Speaker at Canberra Conference
• 2018 Joined NSW AICM Council
• 2018 NSW Credit Manager of the Year winner – pinnacle awards
• 2019 attained my 10-year AICM membership

My passions aside from Credit/work: When I am not at work, I pretty much spend all my days with my husband and two teenage daughters; whether that be shopping, playing card/board games, going on bike rides, picnics or planning our next holiday!

Contact details: or 02 8049 2217

Qualifications: Bachelor of Science in E-Business and CCE

Current Position: Director

Employer: Byron Thomas Recruitment

How long at that company: Since March 2009.

Credit/professional background: 
- Started my journey in Credit with Kone PLC in the UK and then IBM. After moving from England to the "lucky  country", Australia in 2004, I changed career paths and started in recruitment at Michael Page International where I was recognised as one of the top billers in the country.

-This success motivated me to establish Byron Thomas Recruitment in early 2009 with a specialisation in the credit and collections space. In 2010 Byron Thomas Recruitment won the best business services firm, in 2013 I was recognised by the AICM as the recruiter of the year and in 2014 I acquired another recruitment business in the career start and L&D space.  

Portfolio: Membership portfolio, NSW

Why I volunteer on the AICM council/Goals as Councillor: 
To add value back to the industry that I am passionate about and that helped me build my career.

Achievements with AICM (inc how much time on council): 
I first attended an AICM event in 2008, I became a member in 2011, a councilor in 2013 and received my CCE in 2015

Value I have gained through volunteering with AICM:
Learning from and working with some great minds and fantastic people on the council, who have become good friends. Exposure to and involvement with the strategy of a board structure in a NFP organisation working to maximise the value add it can bring to its members

My passions aside from Credit/work:
Spending time with my dog 'Yoda', my fiancée Odette, Travel, Tottenham Hotspur, red wine and long weekend getaways

Contact details:
W: 02 8677 3020

Qualifications: Diploma in Business and a Diploma in Management

Current Position: National Credit Manager

Employer: FUJIFILM Australia Pty Ltd

How long at that company:  Since 2009

Details of credit/professional background:
Chairman – Australian Credit Forum 
Managing Director Credit Management Services Pty Ltd
Credit Control Training and Credit Consultancy
Credit Management Consultant at CreditWorks in New Zealand 
National Credit Manager for Bridgestone / Firestone Ltd in New Zealand

I've been on the council since 2016 and I am the Treasurer and Professional Development Events.

Why I volunteer on the AICM council/Goals as Councillor:
I am a passionate credit professional so getting involved and helping out where I can with the AICM is extremely enjoyable. It's very rewarding for me to help and watch the Institute grow and develop.

My passions aside from Credit/work:
Family, travel and motorcycles.

Contact Details:

My mobile number is 0419 770 460 or you can email me at anytime!

Name: Rachael Hurrell MICM

• Bachelor of Commerce
• Affiliate Member of Chartered Accountants Australia and New Zealand
• Transformational Leadership, Macquarie Graduate School of Management
• Business Communications, Australian Academy of Business
• Executive Project Management, University of Sydney
• Operational Risk, Financial Products, Financial Markets and Regulations - Australian Financial Markets Association

Current Position: Rachael is currently Partner, Financial Risk in Risk Advisory, with her prior role being Director of Group Credit Risk at SingTel Optus. She has over 25 years' experience in Telecommunications and Financial Services, encompassing leadership roles across Credit Risk, Fraud Risk, Collections and Recoveries, Billing and Customer Operations functions.

Employer: Deloitte

How long at that company: commenced in 2018

Credit/professional background: Rachael's global experience includes Trans-Tasman and UK roles, and nationally she has been part of Government and Industry body initiatives and Regulation Codes. These include the refinement of the Telecommunications Credit Management (now TCP) code, and the TIO (Telecommunications Industry Ombudsman) Hardship Collections Guidelines. Rachael has held Executive Strategy roles, including Organisation Design following Merger and Acquisitions

Why I volunteer on the AICM council/Goals as Councillor: I have a passion to drive progress in the Credit Industry

Achievements with AICM: on Council since July 2018 months and now leading Sponsorships

My passions aside from Credit/work: Travel, Good Food and Wine, Making a difference in Communities

Contact details:

Name: Chris Lagana


- Certificate IV in Credit Management
- Certificate III in Mercantile Agents
- Certificate III in Business Administration

Current Position: Levy collections & Debt Recovery Manager

Employer: Netstrata

How long at that company: started in 2018

Credit/professional background:

- Ricoh Finance – Collections Officer
- Credit Collection Services Group – Debt Recovery Controller

Portfolio: Events

Why I volunteer on the AICM council/Goals as Councillor: I'm passionate about credit and supporting collectors while increasing my skills

Achievements with AICM:

Finalist – NSW YCP 2018
Finalist – NSW YCP 2016
Finalist – NSW YCP 2015

Value I have gained through volunteering with AICM: Personal development and networking

My passions aside from Credit/work: Travel, playing tennis and catching up with friends and family

Contact details: or 02 8567 6451

• CCE (inaugural class of 1998)
• Certificate IV in Financial Services (AICM 2012)

Current Position: National Credit Manager

Employer: Southern Steel Group

How long at that company: commenced 2017

Credit/professional background:
• National Credit Manager – Coates Hire
• National Credit Manager – CHEP
• Credit Manager NSW/Qld – Smorgon ARC
• Credit Manager NSW – AGC
• Sales Manager NSW – AGC

Portfolio: CCE

Why I volunteer on the AICM council/goals as a Councillor:
• To raise the bar ie to increase the skills and education of credit professionals
• To see the credit profession receives its rightful status and importance in a business operation.
• To make legislative and industry improvements to better protect what is often a business's largest asset.

Achievements with AICM (inc how much time on Council):

• CCE in inaugural year of 1998

• Joined Council in 1999 and held various roles including NSW Director, President and Vice President
• Elected to the Board in 2007 and served in CCE Portfolio, Treasurer, Vice President and President (4 years)
• Credit Team of the Year 2011
• AICMQ 2017 – first Australian company to be awarded formal Quality Certification
• Team members winning State and National YCP, NSW finalists in YCP, Pinnacle award winners including Team Leader and Senior Credit Officer across 2013, 2014, 2015 & 2016
• Growth in CCE and changes to entry requirements

Value I have gained through volunteering with AICM:
• Personal development in many areas outside my normal role requirements including marketing, promotion, strategy and direction.
• A great contact network who I can and have called upon for assistance in many areas.
• Personal satisfaction in seeing professional standards improve and team mates grow, develop and mature.

My passion aside from Credit/work:
• I am a Sydney Swans tragic.
• Brad and Stace – the two greatest joys a bloke can have.
• Travel – to see Brad & Stace who choose to live in other continents (at least for now) and grow my experiences.

Contact details: and 0407 405 198

Name: Gregg Odlum

Qualifications: B.Management

Current PositionShared Services Manager with overall responsibility for credit

Employer: Automotive Holdings Group

Commenced with employer: 2018

Credit/professional background:
- Ecolab - Shared Services Manager with overall responsibility for Credit
- Ecolab - Credit Manager
- Austereo - Credit Controller

- 2018 - present - Councillor
- 2015 - 2018NSW Director
- 2015 NSW President previously running YCP and some events

Why I volunteer on the AICM council/Goals as Councillor: Build the credit industry for the future and create a strong professional environment that encourages networking and learning

Achievements with AICM (inc how much time on council):  On council since 2015, previous YCP winner, rebuilt surpluses to ensure vital and strong AICM for the future

Value I have gained through volunteering with AICM: Development in many areas outside my normal role requirements. Exposure at board level is a great learning opportunity. Chance to look at strategy and direction rather than more transactional

My passions aside from Credit/work: Water skiing

Contact details:

Name: James Smith, JP, BBehSc, MICM


- Bachelor of Behavioural Science - The University of Queensland – 2014
- Certificate III in Customer Engagement - Commissioner for Vocational Training – 2016
- Justice of the Peace - New South Wales Department of Justice – 2016
- Commercial Agent and Private Inquiries Licence - New South Wales Police Force – 2015

Current Position: Recoveries Manager

Employer: ARMA Group

How long at that company: Commenced 2015

Credit/professional background:

- Key Account Manager/Compliance & Training Manager – ARMA Group
- Consumer Team Leader – Australian Recoveries & Mercantile Agents
- Dispute Resolution Manager – Panthera Finance
- Collector – State Mercantile & Panthera Finance


- Events/Professional Development
- Young Credit Professional (YCP)/ Credit Team of the Year (CToY)/Pinnacles

Why I volunteer on the AICM council/Goals as Councillor:

- Promote engagement of young people in the AICM and the wider credit profession
- Encourage professional development and training through the YCP and other programmes.

Achievements with AICM:

- MICM since 2017
- Winner – NSW YCP 2018
- Finalist – NSW YCP 2017
- Finalist – NSW YCP 2016
- Finalist – 2017 Pinnacle Awards – Consultant of the Year

Value I have gained through volunteering with AICM:

- Personal development through the Young Credit Professional programme.
- Developing and being able to rely on a large network of highly experienced mentors and colleagues.
- Participation in events and education with other young credit professionals

My passions aside from Credit/work:

- Classic cars
- Motorbike riding
- Cooking
- History and travel

Contact details:

Name: Treacy Ellen Sheehan MICM

- Bachelor Psychology (Sydney Uni) ongoing
- Advanced Diploma Marketing and Business (TAFE)
- Cert 1V Train the Trainer

Current Position: Managing Director /Owner

Employer: Trace Personnel Pty Limited

Commenced with that company: 1998

Credit/professional background: 
I hold a passion for the people that make up the industry and what the AICM stands for which is why I have supported the Credit industry and the AICM in particular for over 21 years, from sponsoring nationally, NSW councillor and volunteering for ad hoc events. My business has been built on trusting and loyal relationships coupled with providing the credit/risk/debt management and associated industries with superior staffing both contract and permanent.

Prior to running Trace Personnel I spent 15+ years in the Hospitality industry working in 5 star venues such as the Sydney Opera House, Town Hall, Sydney Art Gallery, National Maritime Museum and Botanic Gardens Restaurant working primarily as Sales and Marketing Manager and Events Manager within the various venues.

Portfolio: Portfolio for the last 5 + years has been around the events be it evening or day networking on a range of topical issues
Larger events include the YCP, WinC, Credit Team of the Year and end of year events like the Pinnacle Awards evening
2002-2007 Membership & driving membership growth and services

Why I volunteer on the AICM council/goals as a Councillor: From my perspective when we first started Trace personnel it was a great way to meet and introduce the business to AICM – during this time people have come and gone however strong relationships have been formed and particularly now that I'm older I like to help with the Young Credit Professional Awards and WiNC. I am especially passionate about the "newbies" entering into the industry and having the curb appeal to pursue a career in credit.

Achievements with AICM: I became a councillor 10 years with involvement at council level and then when we first opened the business we were heavily involved in the sponsorship side of AICM.

Achievements for me have been mentoring YCP candidates and the induction of Women in Credit nationally – with the committee. It was a timely addition to the AICM portfolio of events to recognise women in the credit industry and the limitless possibilities they have.

Value I have gained through volunteering with AICM: Seeing results come to fruition from:
- hard work,
- WiNC,
- Mentoring YCP,
- Membership drives, and
- Business relationships – doing business with people you like - invaluable enduring friendships.

My passions aside from Credit/work: My sons & stepchildren and extended family and friends, Travelling – especially to Ireland and USA, fabulous food and wine (probably too much of both :-), walking and pilates

Contact details: or 0412 139 504