Wednesday 17th October 8:30am - 12:00pm
Recognising the unique knowledge required for consumer credit professionals, this seminar has been developed as an adjunct to the National Conference providing an update on the key aspects impacting consumer credit professionals.
The agenda is designed with credit professionals across all industries and sectors in mind from utilities and health care through to government and Banking & Finance sectors.
Opening and Welcome
AICM welcome and overview by AICM National President
James Neate LICM CCE
Australian President | AICM
Evolution of the credit environment
Comprehensive Credit Reporting
Engaging customers and credit teams through Hardship
Hardship specialists from a cross section of industries including Banking and Finance, Insurance and Utilities will examine how customer and credit outcomes can be maximised through appropriate hardship policies and practices.
Trust in outsourcing recovery
Utilising third parties for recovery action has its benefits and risks to organisations seeking to maximise financial returns, minimise cost and maintain their social licence.
This session will delve into the issues from the perspectives from a Credit Provider, collection agency and customer service.
Chaired By: Alex Caruana
Senior Account Manager and Trainer | DebtCol Software & Past National President of the Institute of Mercantile Agents
3 - Consumer credit seminar plus day one of AICM conference - 8:30am to 6pm 17 October
Option 3 is great value if you can only attend day one of the conference, only $595 for AICM members ($655 non-members), and includes key note speakers Anna Bligh of the Australia Banking Association, Paul Bloxham of HSBC and Dr Andrew Leigh of Future Crunch plus others.
Email firstname.lastname@example.org to register for option 3.