AICM National Conference 2019Equifax

Wednesday 17th October 8:30am - 12:00pm

Recognising the unique knowledge required for consumer credit professionals, this seminar has been developed as an adjunct to the National Conference providing an update on the key aspects impacting consumer credit professionals.

The agenda is designed with credit professionals across all industries and sectors in mind from utilities and health care through to government and Banking & Finance sectors.

8.30am - 8:45am

Opening and Welcome

AICM welcome and overview by AICM National President

James Neate LICM CCE
Australian President | AICM


8.45am - 9:15am

Evolution of the credit environment

Legislative change is a constant in the consumer credit sector.  Matt will cover the Banking Royal Commission, Comprehensive Credit Reporting Legislation, the Attorney General's Hardship review; Regulator priorities; and the potential Open Banking can bring. 
All of this will impact how credit is assessed and extended in Australia.
Matthew Strassberg
GM External Relations, Australia & New Zealand| Equifax
9.15am - 9:45am

Comprehensive Credit Reporting

How are organisations adapting and utilising CCR?
Mike Cutter will discuss:
- How CCR supports responsible lending
- Informed decisions on credit worthiness.
- Developments on Mandatory CCR
Mike Cutter
Group Managing Director, Asia- Pacific | Equifax
9:45am - 10:45am

Engaging customers and credit teams through Hardship

Hardship specialists from a cross section of industries including Banking and Finance, Insurance and Utilities will examine how customer and credit outcomes can be maximised through appropriate hardship policies and practices.


Chaired By: Helen Gordon 
Chief Executive Officer | Australian Finance Industry Association
Alison Said
Credit & Payments Manager | AGL Energy
Renata Sguario
Head of Operations, Shared Services | Latitude Financial Services
Geoff Bant
Australian Financial Complaints Authority
10.45am - 11.15am
Morning Tea
11.15am - 12:00pm

Trust in outsourcing recovery

Utilising third parties for recovery action has its benefits and risks to organisations seeking to maximise financial returns, minimise cost and maintain their social licence.

This session will delve into the issues from the perspectives from a Credit Provider, collection agency and customer service.


Chaired By: Alex Caruana 
Senior Account Manager and Trainer | DebtCol Software & Past National President of the Institute of Mercantile Agents 

Richard Gannon
Head of Credit & Collections | Vodafone
Mark Logue
Joint Managing Director | AMPAC Debt Recovery
Paul Thorndike
Solicitor, Legal Recoveries Manager | CCSG Legal 
Kyle Gray
Group Business Manager | Wise McGrath



12.00 - 1.00pm
Lunch (with Leadership Forum delegates)
Registration options
The Consumer Credit Seminar is an optional inclusion to the AICM National Conference. You can attend this only or include  all/part of the National Conference.
Options include:
1 - Consumer credit seminar only - 8:30am - 1pm 17 October
2 - Consumer credit seminar plus full AICM conference - 8:30am 17 October to 4pm 19 October
Further details on options 1 & 2 available here.

3 - Consumer credit seminar plus day one of AICM conference - 8:30am to 6pm 17 October 

Option 3 is great value if you can only attend day one of the conference, only $595 for AICM members ($655 non-members), and includes key note speakers Anna Bligh of the Australia Banking Association, Paul Bloxham of HSBC and Dr Andrew Leigh of Future Crunch plus others.

Email to register for option 3.