Prior to the commencement of the National Conference two optional concurrent sessions are available
Consumer Credit Seminar
(Optional addition to full conference program)
Recognising the unique knowledge required for consumer credit professionals, this seminar provides an update on the key aspects impacting consumer credit professionals.
The agenda is designed with credit professionals across all industries and sectors in mind from utilities and health care through to government and Banking & Finance sectors.
Click here for Seminar agenda and speakers
Leadership Forum
(Optional addition to full conference program)
With a focus on a leadership mindset and leadership communication this session will equip you to inspire and motivate your team to be autonomous and high-performing.
For experienced and aspiring managers, supervisors, team leaders and team members.
Megumi Miki
Founder | Quietly Powerful
Click here or more detail
START OF CONFERENCE
1.30 - 1.45pm
Conference Opening
President’s Address and welcome by Conference Premium Sponsor Equifax
James Neate LICM CCE
Australian President | AICM
Mike Cutter
Group Managing Director, Asia- Pacific | Equifax
1.45 - 2.15pm
A new Banking Code of Practice setting a higher standard in Australian banking to better meet customer expectations
ABA CEO, the Hon Anna Bligh AC will talk about the banking sectors new Banking Code of Practice, recently approved by ASIC, which represents a stronger commitment to ethical behaviour, responsible lending, greater financial protection and increased transparency. The new Code also has a section on services available to customers when they are experiencing financial difficulty
- Ms Bligh will also talk about Comprehensive Credit Reporting as an important tool for banks to improve responsible lending and the work major banks are doing to address concerns about credit reporting and its impact on customers in hardship situations
The Honourable Anna Bligh AC
Chief Executive Officer l Australian Banking Association
2:15 - 3:00pm
The Future Crunch of Disruption
- Have a sound understanding of concepts central to the processes of technological innovation.
- Receive the most up to date information on the current state of technological change in multiple industries
- Tools to harness 21st century working practices for innovation, change management and disruption
Dr Angus Hervey
Co-Founder l Future Crunch
3.30 - 4:15pm
Economic Update
Global, National an industry trends and what they mean to credit risk.
Paul Bloxham
Chief Economist | HSBC
4.15 - 5.00pm
Facing the Future of Credit Management
In the age of technology and disruption, credit managers are being called upon to innovate and adapt like never before in a bid to drive growth and future proof their businesses.
Equifax’s Ian Hadwen gives an insight into the importance of technology in the future of credit management: biometrics, mobile technology along with tips on how to embrace changing legislation and navigate the risks and challenges ahead.
5.00 - 5.15pm
Credit Team of the Year Announcement