AICM National Conference 2019Equifax

9.00 - 9.45am

From Open Banking to Privacy Act, balancing compliance with cyber resiliency

Data drives decisions but comes with risk and customer expectations. Chris will provide worked examples of how cyber resilience can be achieved through a plan incorporating human and technology aspects.
Chris Hocking
Chief Technology Officer | IBM Security Australia and New Zealand

9.45 - 10.45am

Future of Work

Presentation of findings generated through CAANZ research on the impacts of automation, social and economical change

Geraldine Magarey
Leader Policy and Thought Leadership | Chartered Accountants Australia and New Zealand 

10.45am - 11.15am
Morning Tea



(Choose one of the following options)


  •  11.15am - 12:00pm

Digital first approach to delivering customer and credit value

Case study of how Fletchers Building identified the root cause of inefficiencies to create simple and direct solutions that delivered real value from the customer through to credit efficiencies and compliance.

Cheryl O'Brien MICM
Head of Credit Management and Debt Recovery | Fletcher Building


Why negotiation with Debtors makes cents!

  • Negotiation is the most cost-effective way to achieve payment of an account or resolve a customer dispute
  • The skills of good engagement, build relationships with debtors and improves your own practices and systems
  • Courts will mandate Alternative Dispute Resolutions (ADR – Mediation/Conciliation) so understand and use it for strategic advantage
  • Learn the “Science” of preparation, and the “Art” of leverage to close a binding deal
Alice Carter MICM CCE
Senior Associate - Insolvency, Debt Recovery & Credit Management | Lynch Meyer Lawyers
James Neate LICM CCE
Partner | Lynch Meyer Lawyers


Advanced Collection Tools

CCE's talk about the tools that they have used for high value, high risk and great results

Chaired By: Trevor Goodwin LICM CCE

Manager Credit Services | NCI Credit Services

Julie McNamara MICM CCE
Shared Services & National Credit Manager | Boom Logistics Limited
 Brian Kay FICM CCE
Credit Controller Australia & New Zealand Performance Coatings | Akzo Nobel Pty Ltd
 Theresa Brown MICM CCE
Commercial Credit Risk Manager Optus 

12:00pm - 12:45pm

Ask the Professionals

A panel of experts will answer all your questions and dive into the key themes of the conference. Featuring representatives from Insolvency Intel and the Credit Network.

Chaired By: Nick Pilavidis

Andrew Spring MICM
Partner | Jirsch Sutherland
Terry Duffy
Executive Manager, Products & Developments | NCI (Brokers) Pty Ltd
Karl Hill MICM
Managing Director | Results Legal
David McCully
Head of Commercial Solutions - Southern | Equifax

Recruiting for change champions

Daniel and Chris will lead a discussion with Senior Credit Managers to discuss

  • Current environment of change
  • What best practice organisations are looking for in credit staff
  • How to stand out as an employee and employer

Chaired By: Chris Belegrinos MICM
Director | Sharp & Carter
Daniel Close MICM
Manager, Accounting Clerical | Sharp & Carter
Maria Schandl MICM CCE
National Credit Manager | Stoddart Group
Gaynor Lawler MICM CCE
Senior Manager: Credit and Collections | Asia at Vertiv Australia

Practical steps to ensure your rights remain protected through the PPSR renewal process

Practical PPSR renewal tips to ensure your rights remain protected

  • Consequences of allowing your registrations to expire
  • The problems of transitional registrations in relation to renewals
  • New business processes to implement for future PPSR management.

Kim Powell MICM
Co-Founder | EDX




12.45am - 2.00pm
2.00pm - 3.00pm

Find your leadership edge

Set in the context of a changing working world and drawing on the latest discoveries in neuroscience and human development, this session will cover the:

  • Forces driving the need for leaders to learn more, and lead less
  • Criticality of adapting leadership style to changing circumstances
  • Key elements needed to build a team that is fit for the future of work


Michelle Gibbings
Founder and Managing Director | Change Meridan

3.00 - 4.00pm 

Conference Closing and Prize Draw 




Program Book as of 3rd September 2018