Day 1 - Tuesday, 20 October 2020


Live keynote presentations

9:00 am - 9:30 am

Conference Welcome

President’s address and welcome by Conference Premium Sponsor Equifax.

Trevor Goodwin LICM CCE
National President

Lisa Nelson
Group Managing Director
Equifax Australia and New Zealand

9:30 am - 10:30 am

State of the nation

Federal minister address

10:30 am - 11:00 am
Virtual Networking

On-demand session 1

Available from 12 October

11:30 am - 12:00 pm

UK's approach to hardship and financial assistance

Lessons from how the credit, collections, financial counsellors and government sectors in the UK support vulnerable consumers.

11:30 am - 12:00 pm

Changing the insolvency conversation

The word "Insolvency" often creates a shiver down the spine for both debtors and creditors.  What if there was a way to turn that negative response into a more optimistic one. Get the tips on how to engage in conversations with your customers and look for the "win-win".

Andrew Spring
Partner, Jirsch Sutherland

11:30 am - 12:00 pm

The importance of the PPSR in today's economy

Discussing the role of the PPSR in a changing economic environment. 

Gavin McCosker
Deputy Chief Executive, Australian Financial Security Authority

On-demand session 2

Available from 12 October

12:30 pm - 1:00 pm

How consumers credit scores have been impacted by COVID-19

How CCR and Jobkeeper are providing a clearer view of consumers credit history and impacting credit scores, enabling consumers to be considered for lower-cost credit facilities.

Paul Walshe
CEO, Fair Go Finance

12:30 pm - 1:00 pm

Electronic contracts - are they worth the paper they are written on?

Online, e-applications and T&C credit contracts
- Electronic execution, identity verification and enforceability
- Deeds and guarantees signing on the virtual dotted line
- Protocols, e-doc security authentication, DocuSign and the new world order
- Enforceability of non-existent “paperwork”

Alice Carter MICM CCE
Partner, Lynch Meyer Lawyers

James Neate LICM CCE
Partner, Lynch Meyer Lawyers

12:30 pm - 1:00 pm

The global credit industry view of COVID-19

AICM CEO Nick Pilavidis is joined by leaders of UK, European and US associations to compare conditions and challenges. Understand how your operation compares to others globally.

Josef Busuttil
President, Federation of European Credit Management Associations (FECMA)

Sue Chapple 
CEO, Chartered Institute of Credit Management (CICM) 

Michael Wright
President, New Zealand Credit & Finance Institute (CFI)

Jan Stieger
Executive Director, Receivables Management Association International

On-demand session 3

Available from 12 October

1:00 pm - 1:30 pm

Personal insolvency in 2020 - trends, issues and challenges

Skillsets required for hardship discussions:
- What creditors should be alert to when bankruptcies escalate.
- Expectations of debtors and creditors before and during a bankruptcy process.

Paul Shaw
National Manager Regulation & Enforcement, Australian Financial Security Authority (AFSA)

1:00 pm - 1:30 pm

Accessibility and inclusion

How to ensure your credit operation is inclusive and supportive to those in vulnerable groups.

Ben Gauntlett
Commonwealth Disability Discrimination Commissioner, Australian Human Rights Commission

1:00 pm - 1:30 pm

Tips for tough conversations and managing the unmanageable

- How to deal with uncertainty and impacts on your role that you can't control.
- Employing assertiveness with empathy

Tina Winchester
Mental Health Director, Mentally Well Workplaces

On-demand session 4

Available from 12 October

1:30 pm - 2:00 pm

PPSA war stories & COVID-19 impacts

Case studies examining PPSA protections during COVID-19 which reveal key learnings for credit professionals such as how:
- Liquidator’s look to challenge registered security interests
- The withdrawal of trade credit insurance may expose you to unfair preference claims
- Much more

Tony Lane 
Director, Vincents

1:30 pm - 2:00 pm

Collections in a pandemic

The pandemic has proven challenging for many lenders, not just from financially stressed customers but also resources internally being able to perform their roles. 

Nick explores the quantum of the stimulus in the market that is masking the current state of play, the impact on the credit market and shares valuable data that can help navigate what the future holds.

Nick Jenkins
Debt Services Solutions Consultant, Equifax

1:30 pm - 2:00 pm

To be announced

Live panel sessions

2:30 pm - 3:00 pm

Live panel 1

Consumer focus

3:05 pm - 3:35 pm

Live panel 2

Commercial focus

3:40 pm - 4:10 pm

Live panel 3

Credit essentials focus

4:10 pm - 4:40 pm
Virtual networking