The AICM “Pinnacle” Awards recognise the leading performers in our industry throughout the year.

The awards are presented at gala End of Year Awards dinners in Adelaide, Brisbane, Melbourne, Perth and Sydney, 

Applications are now open with a brand new structure and process underpinning the prestige and integrity of these awards.

In the meantime we encourage you to click your state below to find out when the next Pinnacle Awards event is on in your region and read all about the 2018 Awards Events and winners.

2018 Awards and winners

Award Categories include
- Credit Manager
- Credit Supervisor
- Senior Credit Officer
- Legal Representative 
- External Collections Agent
- Recruitment Consultant
- Consultant
 
Applications for 2019 have closed, to express interest in applying or supporting the 2020 awards email aicm@aicm.com.au.  The 2020 awards process will begin in Q2 2020

 

Pinnacle Awards - Further information

 2018 Winners

  Category Sponsor Winner
SA Credit Manager of the Year illion Sandy Christpoulos
Credit Officer of the Year Alloc8 Ben Morrison
Legal Representative of the Year Worrells Janelle Scott
External Collections/ Mercantile Agent of the Year Kemps Abby Poyzer
Consultant of the Year NCI Dominic Cantone
       
  Category Sponsor Winner
QLD Credit Manager of the Year illion Jane Hay
Credit Supervisor of the Year Results Legal Arash Najafi
Senior Credit Officer of the Year Alloc8 Elizabeth Morris
Legal Representative of the Year Jirsch Sutherland Craig Mason
External Collections/ Mercantile Agent of the Year   Angela McDonald
Recruitment Consultant of the Year   Siobhan Reynolds
Consultant of the Year   Katheryn Kershaw
The High Five! Award SLF Lawyers Ashleigh Mason
       
  Category Sponsor Winner
VIC/TAS Credit Manager of the Year illion Beverley Hartsorn 
Credit Supervisor of the Year sharp & carter Lisa Wilson 
Senior Credit Officer of the Year Alloc8 Frank Fisher 
Legal Representative of the Year Jirsch Sutherland Nathanael Kitingan 
External Collections/ Mercantile Agent of the Year   Jeanne McArthur
Recruitment Consultant of the Year   Stephen Langhammer
Consultant of the Year TurksLegal Katheryn Kershaw
The High Five! Award   Interactive Billing & Credit Team
       
  Category Sponsor Winner
NSW Credit Manager of the Year illion Theresa Brown
Credit Supervisor of the Year Sharp & Carter Paula Inventor
Senior Credit Officer of the Year Alloc8 Colin Shepherd
Legal Representative of the Year Jirsch Sutherland Terry Ledlin
External Collections/ Mercantile Agent of the Year   Lydia Harris
Recruitment Consultant of the Year   Taylor Johnson
Consultant of the Year TurksLegal Matt Jackson
The High Five! Award ARMA Sev Indrele
       
  Category Sponsor Winner
WA Credit Manager of the Year illion Jason Louis
Senior Credit Officer of the Year Alloc8 Sarah Reed
Legal Representative of the Year Jirsch Sutherland Raffaele Di Renzo
External Collections/ Mercantile Agent of the Year   Trudie Walsh
The High Five! Award   Hazel Vas

 

2017 Winners

  Category Sponsor Winner
QLD Credit Manager of the Year Austral Julie McNamara 
Credit Supervisor of the Year Results Legal Greg Kotzadamis
Senior Credit Officer of the Year   Emma Purcival
Legal Representative of the Year   Mark Harley
External Collections/ Mercantile Agent of the Year   Dale Hannan
Recruitment Consultant of the Year   Lucinda Bell
Consultant of the Year   Nicole Yeong
The High Five! Award SLF Lawyers Toni Sawyer
       
  Category Sponsor Winner
VIC/TAS Credit Manager of the Year Austral Stacey Feaver
Credit Supervisor of the Year   Kate Baker
Senior Credit Officer of the Year   Gabrielle Forte
Legal Representative of the Year Foremans Rebecca Fahey
External Collections/ Mercantile Agent of the Year   Jeanne McArthur
Recruitment Consultant of the Year   Artemis Vrionis
Consultant of the Year   Prudence Chang
The High Five! Award   Australia Post National Legal Recovery Team
       
  Category Sponsor Winner
NSW Credit Manager of the Year AMPAC Debt Recovery Heather Spring
Credit Supervisor of the Year Austral Neda Canak
Senior Credit Officer of the Year Veritas Recruitment Robyn Whitehouse
Legal Representative of the Year Jirsch Sutherland Chris Swanson
External Collections/ Mercantile Agent of the Year   Chris Hayes
Recruitment Consultant of the Year   Yseult D'Estelle Roe
Consultant of the Year TurksLegal Matt Jackson
The High Five! Award ARMA Sev Indrele
       
  Category Sponsor Winner
WA Credit Manager/ Supervisor of the Year Austral Lisa Marr
Credit Service Provider   Natalie Walker

Nominations

Nominations open in August 2019.  Credit professionals will be able to nominate their peers for an award.

Note: It is not necessary to be nominated in order to enter the Pinnacle Awards.

Nominating a fellow credit professional is a great way to show them that you recognise them as a high performer.

On receipt of the nomination the AICM will contact the nominee and encourage them to complete a full application and put their best foot forward for the award.  

The minimum requirements for nomination are:
- Nominee name, position, company and contact details
- Your Name and contact details
- A summary of why you are nominating them.

We encourage nominations to include as much detail as possible as this is your opportunity to show your peer you understand and value their achievements, knowledge and experience.  Everything you provide will assist the nominee to provide a compelling application.

Applications

Applications are open to members and non-members.  You do not need to be nominated to apply.

Application requires
  1. Applications must be submitted by the applicant (if you would like to nominate someone please use the nomination).
  2. Applications must be accompanied by a letter of endorsement written by the applicant's direct manager (Credit Manager, Credit Supervisor and Credit Officer) or a customer (all other awards)
  3. Nominations will close on 1 October 2019.
  4. Public voting in each category will be conducted between 7 October and 25 November. 
  5. Applicants must attend the awards function to be eligible to win the award. Details found here
  6. By applying you permit the AICM to use all application detail in promotion of this award including, but not limited to, inclusion in public voting.

 

Judging

AICM Division Councils will select judging panels for each award.  The judging panels will consist of members with relevant experience and free from any personal connection to the applicants.

Judging will be conducted by each panel critically analysing application details to the award criteria.  No other communication, interviews or factors will be considered.

This process will determine 90% of the applications score.

Public Voting 

The finalists selected by the judges based on the top scores will be subject to public voting.

Votes are limited to one per IP address (yes, we do check) and anyone can vote.

Public voting is a small but valuable proportion of the score i.e. 10%, so we encourage finalists to promote their achievements (and the credit profession) as broadly as possible.

Award winners

Will be announced on the night and must be present at the Awards Function to receive their award.

A judging panel selected by AICM division councils assess applications on the below criteria and weighting to select finalists and winners of each award.  

Credit Manager of the Year

Examples of relevant job titles – Credit Manager, National Credit Manager, Accounts Receivable Manager, Shared Services Manager, Revenue and Billing Manager.

Criteria and Weighting
- Strong ability to lead a credit team including training, development and support for all members - 25%
- Sustained improved performance across key credit functions such as DSO, Collections or other metrics and achievements which have benefited the company - 25%
- Strategic and business focus - 25%
- Engagement with the broader business - 45%
- Public Vote - 10%
 

Credit Supervisor of the year

Examples of relevant job titles - Credit Supervisor, Credit Manager (small team or reporting to National Credit Manager), Accounts Receivable Supervisor, Collections Supervisor.

Criteria and Weighting
- The introduction of innovative approaches that improved efficiency and/or customer satisfaction - 25%
- Adoption of new systems or practices that have achieved demonstrable benefit- 25%
- Team building and/or development initiatives that further the discipline of credit management - 25%
- Personal growth and development - 15%
- Public Vote - 10%
 

Senior Credit Officer of the Year

Examples of relevant job titles - Credit Officer, Credit Administrator, A/R Officer, Billings Officer, Major Accounts Collections Officer, Loss Recoveries Officer, Credit Acceptance Officer.
 
Criteria and Weighting

- Consistently met or exceeded challenging objectives to ensure the highest quality of provision of credit management services - 40%
- Demonstrated a quality approach through personal values and working practices - 30%
- Remained engaging and inspiring to both peers and colleagues - 20%
- Public Vote - 10%

Legal Representative of the Year

Examples of relevant roles – Internal or external lawyers who liase with a credit team on legal matters including initiating legal recoveries, defence of preference claims, reviewing Terms and Conditions or other legal advice and services.
 
Criteria and Weighting
- Provided legal support in a timely, clear and efficient manner -18%
- Reliably supports the credit function with pragmatic and useful advice - 18%
- Achieved results through innovative solutions and/or specialist knowledge - 18%
- Utilised understanding of client for positive outcome - 18%
- Engagement with client and Credit Industry - 18%
- Public Vote - 10%
 

External Collections Agent of the Year

Examples of relevant roles – Individuals representing external mercantile agent firms who undertake recovery action up to but not including legal action. This can include executive through to operational staff with the focus being on those with direct relationships/contacts with the client.
 
Criteria and Weighting
- Efficient recovery and returns - 18%
- Excellence in reporting and clear communication -18%
- Demonstrated best practice and ethical processes - 18%
- Demonstrated training and upskilling of staff - 18%
- Engagement with client and Credit Industry - 18%
- Public Vote - 10%
 

Recruitment CONSULTANT of the Year

Examples of relevant roles – Internal or External recruitment professionals that assist in the recruitment of credit professionals.

Criteria and Weighting
- Commitment to continuous professional development by providing time, resources and on-going support to credit professionals - 18%
- Evidence of how recruitment services provided have benefited customer organisations and individuals - 18%
- Commitment to client - 18%
- Utilising understanding of client and credit industry for a positive outcome - 18%
- Engagement with client and Credit Industry - 18%
- Public Vote - 10%
 

Consultant of the Year

  • This award is open to any individual that provides a service to a credit operation that is not covered by other awards. This could include but not limited to Credit Reporting, Technology, software, specialist advise/consulting, payment services.
  • Criteria and Weighting
  • - A commitment to continuous professional development by providing time, resources and on-going support to credit professionals - 18%
  • - Evidence of how their services have benefited customer organizations and individuals - 18%
  • - Provision of support in a timely, clear and efficient manner - 18%
  • - Utilising understanding of client and credit industry for a positive outcome - 18%
  • - Engagement with client and Credit Industry -18%
  • - Public Vote - 10%

 

CREDIT OFFICER OF THE YEAR (SA & WA Only)

Examples of relevant job titles - Credit Officer, Credit Administrator, A/R Officer, Billings Officer, Major Accounts Collections Officer, Loss Recoveries Officer, Credit Acceptance Officer.
 
Criteria and Weighting

- Consistently met or exceeded challenging objectives to ensure the highest quality of provision of credit management services - 40%
- Demonstrated a quality approach through personal values and working practices - 30%
- Remained engaging and inspiring to both peers and colleagues - 20%
- Public Vote - 10%

The winner in each category will be based on the scoring of the nomination and the number of public votes received. The Scoring of the nomination is the most significant factor (over 90% of the final score).

 

2019 Pinnacle Awards sponsors

 

2019 Pinnacle Awards events

Click your state below to find out when the next Pinnacle Awards event is on in your region.