The FNS30415 Certificate III in Mercantile Agents is specifically designed to address the skill and knowledge development needs of mercantile agents who undertake recovery of debt and property. 

Licensing requirements for mercantile agents varies by jurisdiction. We work closely with our colleagues at the Institute of Mercantile Agents on the development of this course and we recommend prospective students visit their website here to view the current licencing requirements that govern the operation of mercantile agents prior to enrolling in the course. 

The focus of the qualification is on effective performance of the role of a mercantile agent. The qualification is structured to enable learners who successfully complete this qualification to apply for an “all functions” CAPI unit operator licence.

Remember to consider which jurisdictions you intend to operate in and if you intend to operate nationwide you may wish to take the most conservative approach and undertake the full qualification.

This qualification has been designed to meet the needs of those people who need to comply with Commercial Agents and Private Inquiry Agents Act 2004 (NSW). People who need to hold a Master Licence under this Act must also complete the unit BSBCNV506 Establish and manage a trust account which is offered as an elective unit in FNS51515 Diploma of Credit Management. Those people affected by this requirement are welcome to enroll in this unit and do not need to complete the Diploma of Credit Management unless they choose to do so. 

This qualification is relevant to credit personnel and mercantile agents who work in either consumer or commercial credit in a variety of workplaces such as: 

  • Financial institutions such as a bank or credit union 
  • Operating their own mercantile agency 
  • Undertaking recovery action on behalf of their employer.


To enrol for this qualification download and complete this form or contact the AICM 1300 560 996 or



Please fill out the form below and a AICM representative will be in touch to answer your query.

  • Mercantile Agent 
  • Accounts Receivable Clerk/Officer 
  • Collections Officer 
  • Customer Service Officer 
  • Recovery Clerk/Officer. 


Maximum duration 36 months 


When you study with AICM, you're online but never alone. Our online system has been developed, with consultation of the Credit Industry. AICM online is available 24 hours a day, 7 days a week, and any questions you may have in relation to your studies is just an email away. AICM online offers students a holistic learning approach, with forums, trainer marked activities, assessments and resources all online.

AICM qualifications have flexible start dates, unlike traditional institutions and universities that restrict you to specific semesters in the academic calendar. This means you can start learning whenever it suits you.

There are no entry or prerequisite units of competence requirements to commence this qualification.  However, prospective learners are advised that they should have at least one year’s experience in a workplace prior to commencing their study. Whilst not mandatory, AICM strongly advise prospective students have access to a workplace where credit functions are performed.

Individual Units

Students may choose to enrol in individual units of competency that will lead to nationally recognised Statements of Attainment which will, lead to the completion of a complete qualification.

 Students may choose to enrol in individual units of competency that will lead to nationally recognised Statements of Attainment which will, lead to the completion of a complete qualification.

Online per unit (12 units of competency make up the full qualification)

AICM member $320
Non-member $350

RPL Assessment/Portfolio

AICM member $280
Non-member $370

For comprehensive information about all fees and charges and AICM Learning Services Refund Policy please refer to The Comprehensive Guide to AICM Learning.

Learners may apply for Recognition of Prior Learning (RPL) at any time. Up to 100% of this qualification may be completed by RPL provided the learner is able to demonstrate competence against the units for which RPL is sought. 

For more information about how RPL works please refer to the Guide to Learning @ AICM provided in conjunction with this Qualification Outline

Assessment evidence will be gathered using a variety of sources which vary depending upon the delivery mode.

Electronic based – online learning

The candidate must:

  • Participate in online forums/discussions to be confirmed by the trainer
  • Complete online trainer marked assessment activities
  • Complete any final assessment tasks provided such as short answer questions, essays, projects and responding to case study based problems.
  • Undertake web based research
  • Demonstrate effective written communication skills
  • A Third Party Report will be completed by the learner’s supervisor/manager confirming workplace demonstration for each unit of competency. If the learner does not have access to a workplace our facilitator will conduct a telephone interview.


The candidate’s assessment will be considered on the quality of their work. 

AICM Learning Services offers assistance and support to Learners. Learners who need assistance with completing assessments, completing their selected unit(s) of competence or other forms of learner support should advise AICM Learning Services immediately the assistance is required. 

All requests for learner support are treated confidentially.

A learner may submit one draft of each assessment item for comment and feedback from their assessor prior to submitting the final version. 

Learners may request advice and additional information from either their trainer and/or assessor during the assessment process. 

Learners who experience difficulty preparing written assessments are able to request an assessment interview to supplement their written work.

For more information about this qualification or any other course offered by AICM Learning Services please Phone 1300 560 996 or Email