To gain a Certificate III in Mercantile Agents you will need to complete 12 units.


  • FNSINC301 Work effectively in the financial services industry (Core) 

The course introduces learners to critical workplace functions including: 

  • Compliance essentials which introduces the learner to the principle pieces of legislation, regulation and codes of conduct which apply to credit management.
  • Effective communication skills that can be applied for verbal and written communication 
  • Safe work practices to ensure that the person does not exposure themselves or colleagues to dangerous work practices 
  • The role and function of technology in the workplace in particular the use of internet services, the appropriate use of business technology and related software 
  • Effective team work skills


  • FNSMCA301 Collect debts (Core) 
  • FNSCUS402 Resolve disputes (Core) 
  • FNSMCA402 Initiate legal recovery of debts (Elective) 

The ability to collect a debt and if necessary, under instructions from the client commence legal proceedings to recover an outstanding debt is a fundamental job function for people undertaking the role of a mercantile agent. 

This course addresses how to: 

  • Approach a debtor for an outstanding payment taking into account the credit worthiness of the debtor, the debtor’s willingness to reach an agreement to repay the debt and the legal framework which informs debt recovery action 
  • Dispute resolution strategies that can be used to resolve disputed debts and enhance the likelihood of achieving debt recovery 
  • When negotiation with the debtor does not result in payment consideration must be given to commencing legal proceedings to recover the debt. Such action must be undertaken in accordance with the appropriate jurisdiction and the client’s instructions 


  • FNSMCA304 Locate subjects (Core) 
  • FNSMCA303 Serve legal process (Core) 
  • FNSMCA302 Repossess property (Elective) 

A person performing the role of a mercantile agent will usually be required to undertake these 3 critical tasks on behalf of a client. The interrelationship between locating a subject, effecting legal service on a person or entity and repossessing property requires the use of complementary skills. 

In this course learners will consider: 

  • Techniques for legally locating missing persons by the use of activities such as searches of data bases and field calls and how to analyse the outcome 
  • How to achieve legally valid service of documents (as it is essential that the person or entity to be served can be located), how the correct documentation for the relevant jurisdiction should be prepared and duly authorised and where service cannot easily be effected, how suitable applications for substituted service are made 
  • How the repossession of property requires the mercantile agent to be able to locate the property to be repossessed. How to carry out the repossession in accordance with the relevant legislation and regulations 
  • Preparation of reports for the client and the mercantile agent’s records 


  • BSBWOR204 Use business technology (Core) 
  • FNSMCA401 Develop and document case recommendations (Elective) 

The effective use of business technology supports the efficient and effective operation of the mercantile agent and facilitates the production of reports and recommendations for the client in a manner that is compatible with the nature of the report and recommendations and the time frame for reporting. 

In this course learners will consider how business technology can assist them to: 

  • Gather the relevant information needed to prepare the case recommendation(s) 
  • Produce recommendations in a clear and concise format that adheres to legal requirements 
  • Clearly indicates to the client why the recommendations have been made 
  • Facilitates the determination of any further course of action to be undertaken on behalf of the client 


  • BSBCOM402 Implement processes for the management of a breach in compliance requirements (Elective) 

Compliance breaches can have serious consequences for an organisation. It is essential that a compliance breach is managed in an appropriate manner taking into account the possible need to work with the relevant regulator to ensure that the organisation’s reputation and legal obligations are managed effectively. 

This course is relevant to the National Consumer Credit Protection Act 2009 (Cth) in relation to the holding of an Australian Credit License. 

This course considers how to: 

  • Identify a compliance breach 
  • Investigate the breach and develop a rectification plan 
  • Liaise with relevant internal personnel and relevant external organisations 
  • Monitor the implementation of the rectification plan 
  • Ensure that all documentation is completed and procedures reviewed to minimise the risk of the breach re-occurring 


  • BSBFIA301 Maintain financial records (Core) 

Mercantile agents are responsible for managing the financial arrangements of their business as well as ensuring that monies recovered on behalf of clients are properly accounted for. 

In this course learners will gain an understanding of how to:  

  • Maintain financial records including the role and function of journal entries 
  • Maintain a general ledger and post transactions in the general ledger 
  • Prepare a trial balance and reconcile accounts 
  • Monitor cash flow, payments and receipts 


  • BSBFIA401 Prepare financial reports (Core) 

In addition to being able to maintain appropriate financial records mercantile agents need to be able to produce financial reports. 

This course addresses the following: 

  • How to maintain an asset register of property, plant and equipment 
  • Methods to calculate depreciation of assets 
  • Record journal entries for balance day adjustments including the recording of bad and doubtful debt incurred by the mercantile agent 
  • Prepare final general ledger accounts ensuring that revenue and expense account balances are posted to the general ledger 
  • Prepare financial reports for a reporting period as determined by legislative and regulatory requirements