Credit Toolbox- Collect with Confidence

This module will enable new and experienced Credit Professionals with the skills to be proficient and confident in collecting.

Topics covered in this toolbox include;

- The 5 C’s of Credit
- Understanding the psychology in debt collection
- Objection handling for both standard and “hard” accounts
- New strategies
- Practical telephone collection techniques
           
Future Modules;

-Risk Assessment
-Insolvency