Dealing with Customers Face to Face Training
Dealing with Customers:
Building, maintaining and protecting Customer Relationships is vital and often a challenging part of Credit Management. A team that can confidently manage a customer relationship will not only achieve better results for the Credit Team, will also gain respect and trust from other business units.
This one day course covers two core areas of the Customer Relationship, which are two elective units from the of the Certificate IV in Credit Management, Process customer complaints and Conduct customer engagement. Completing this course will enable students to feel confident in their interactions with customers by providing and understanding the Legal and Regulatory requirements of customer contact and providing tools to assist customers through complex and technically detailed situations.
- 22 July 2016
- 562 St Kilda RoadMelbourneVIC
- Parkview Hotel
- 9.00am - 4.30pm
- AICM Members = $850.00
Non-Members = $1,030.00
- CCE Points