Virtual classroom - RTO - Manage and recover bad and doubtful debts 20th & 21st April
This unit FNSCRD403 Manage and recover bad and doubtful debts is a core unit from the FNS40120 Certificate IV in Management Qualification.
Build the skills of your credit team. This unit is beneficial to loans officers, collections and credit officers and credit team leaders. This course ensures candidates have the understanding and skills of best practice in the area of debt collection.
The ability to identify and recover an overdue customer account is a core requirement of a credit professional.
Outcomes covered within this unit:
This course deals with the key aspects of dealing with a debt that has been categorised as bad or doubtful including:
The steps involved in reviewing an account to determine if a debt is likely to become bad or doubtful.
Understanding the difference between a bad and a doubtful debt
Methods for dealing with a customer’s excuses for not paying the outstanding amount
Negotiating with the customer to recover the outstanding payment
Monitoring and documenting the outcome of the recovery action.
To access the virtual classrooms, all you need is a device with internet, audio and preferably video capability e.g. a Smartphone, laptop or PC.
The virtual classrooms will deliver the same content and structure with the following modifications to maximise interaction with the facilitator and participants:
- Sessions limited to 10 participants
- Additional breaks, so you can refresh and stretch
- Additional time and support for those attending a virtual classroom for the first time.
Don’t forget this means you can attend the sessions from the comfort of your business or home office.
- 20 April 2021
- Virtual classroom
- Toni Sawyer
- 12:30pm - 4.30pm
- MEMBER $750.00
- CCE Points